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How we helped a client shut down a flood of fake Teams helpdesk calls and chats by moving to a block-by-default approved domains model, with self-service management built on SharePoint and Power Automate.
Read More about Blocking External Teams Helpdesk Impersonation with Approved Domains | How to Secure Microsoft Teams External AccessThis blog will help you cut through AI buzzwords and understand the real difference between AI assistants and agents.
Read More about AI Agents vs. AI Assistants – What’s the Difference, and Why Should You Care?No software is compliant out of the box, but Teams makes it easy. This guide details 8 steps to ensure Microsoft Teams is HIPAA compliant.
Read More about Is Microsoft Teams HIPAA Compliant? A Comprehensive GuideArtificial Intelligence has become a household discussion over the last couple of years, especially given the rise of the generative pre-trained transformer (GPT) models, made famous by ChatGPT.
Read More about The Rise of Agentic AISee how this organization used Generative AI in professional services to improve timecard submission accuracy and increase their bottom line.
Read More about Transforming Timecard Management with Generative AI in Professional ServicesReady to transform your organization’s customer experience from outdated to outstanding? Watch our on-demand webinar where we dig into the must-haves to delve into the power of an AI-powered contact center and its role in achieving exceptional customer service.
Read More about On-Demand: Get Your Contact Center Ready for AILearn to create an effective omnichannel experience for your customers and employees with Microsoft Teams.
Read More about On-Demand: Do More With Less Using Microsoft TeamsIn December 2022, Microsoft rolled out functionality to all tenants that allows users to delete chats in Microsoft Teams.
Read More about How to Delete Chats in Microsoft TeamsLearn how to use Microsoft Teams to elevate your contact center by replacing expensive and legacy hardware and software.
Read More about 7 Ways to Elevate Your Contact Center with Microsoft TeamsUnderstand the key differences between OneDrive vs SharePoint vs Teams, so you can effectively map content for a Microsoft 365 migration.
Read More about Content Migration: OneDrive vs SharePoint vs Teams