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Microsoft Teams

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Blocking External Teams Helpdesk Impersonation with Approved Domains | How to Secure Microsoft Teams External Access

By Christophe Foulon | July 28, 2026

How we helped a client shut down a flood of fake Teams helpdesk calls and chats by moving to a block-by-default approved domains model, with self-service management built on SharePoint and Power Automate.

AI Agents vs. AI Assistants – What’s the Difference, and Why Should You Care?

By Quisitive | September 3, 2025

This blog will help you cut through AI buzzwords and understand the real difference between AI assistants and agents.

Is Microsoft Teams HIPAA Compliant? A Comprehensive Guide 

By Christophe Foulon | June 20, 2025

No software is compliant out of the box, but Teams makes it easy. This guide details 8 steps to ensure Microsoft Teams is HIPAA compliant.

The Rise of Agentic AI

By Ed Higgins | June 13, 2025

Artificial Intelligence has become a household discussion over the last couple of years, especially given the rise of the generative pre-trained transformer (GPT) models, made famous by ChatGPT.

Transforming Timecard Management with Generative AI in Professional Services

By Quisitive | January 9, 2025

See how this organization used Generative AI in professional services to improve timecard submission accuracy and increase their bottom line.

On-Demand: Get Your Contact Center Ready for AI

By Quisitive | April 23, 2024

Ready to transform your organization’s customer experience from outdated to outstanding? Watch our on-demand webinar where we dig into the must-haves to delve into the power of an AI-powered contact center and its role in achieving exceptional customer service.

On-Demand: Do More With Less Using Microsoft Teams

By Quisitive | February 28, 2023

Learn to create an effective omnichannel experience for your customers and employees with Microsoft Teams.

How to Delete Chats in Microsoft Teams

By Nick Brown | January 27, 2023

In December 2022, Microsoft rolled out functionality to all tenants that allows users to delete chats in Microsoft Teams.

7 Ways to Elevate Your Contact Center with Microsoft Teams

By Quisitive | January 9, 2023

Learn how to use Microsoft Teams to elevate your contact center by replacing expensive and legacy hardware and software.

Content Migration: OneDrive vs SharePoint vs Teams

By Quisitive | December 23, 2022

Understand the key differences between OneDrive vs SharePoint vs Teams, so you can effectively map content for a Microsoft 365 migration.