Draw on the broader infrastructure capabilities of Microsoft Teams and elevate your contact center by replacing expensive and legacy hardware and software. 74% of contact center traffic is via voice. This is diminishing as we incorporate more digital sources of communication, but it is still the only choice for many.
This on-demand webinar covers:
- Make your business leaner and more efficient
- Leverage the architectural basics of direct routing and calling plans capabilities
- Employ AI to facilitate effortless customer interaction
- Use your data to personalize the customer experience using intelligent routing
- Gain insight, collaboration and suggestions to solve problems through CRM integration and reporting