Quisitive helps CFSA Launch Kinship Navigator Platform | Quisitive
Quisitive helps CFSA Launch Kinship Navigator Platform
Learn how Quisitive helped CFSA launch Kinship Navigator Platform to improve public access to financial aid and keep families together.
Quisitive helps CFSA Transform Child Welfare in DC
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In this case study:

Client: DC Child and Family Services Agency

Industry: Public Sector

Products and Services:

     Microsoft Power Platform

     Microsoft Dynamics 365

     Microsoft Azure Cloud

Location: Washington, DC

“The Kinship Navigator app helps us to achieve our mission of keeping families together. Any delays in families trying to access services could mean that a child is separated and ends up in foster care and this application solves that.”
Robert L. Matthews
Agency Director, CFSA

About CFSA

 The DC Child and Family Services Agency (CFSA) is the primary public child welfare agency in the District of Columbia, entrusted with the crucial responsibility of safeguarding child victims and those vulnerable to abuse and neglect, while also providing vital assistance to their families. As a dedicated agency, CFSA is committed to ensuring the well-being and safety of children in the community, working diligently to prevent harm, intervene in cases of maltreatment, and support families in need.

The Need for Online Access to Social Assistance

The COVID-19 pandemic shed light on the inefficiencies ca used by manual forms and systems in place for the public to apply for assistance and essential child welfare services. The agency knew that to provide the best possible support to children and families, it needed to modernize its processes and make the application processes efficient and accessible online and mobile. More specifically, the agency wanted to make it easier to administer a subsidy program that gives financial aid to grandparents and close relatives caring for minor children whose parents cannot care for them.


CFSA partnered with Quisitive and collaboratively, they undertook a tight seven-month transformative project to introduce a Kinship Navigator platform to streamline child welfare subsidy application processes, optimize accessibility, and bolster support for DC’s community. The Quisitive team worked closely with the Agency to create a public-facing portal and mobile app to process subsidy applications. The result has been a transformation is how the public and staff process and track applications, and has resulted in more families gaining access to essential financial aid that helps to keep children safe and with their families.

Getting the Kinship Navigator App Up and Running

Through close collaboration with CFSA, Quisitive’s team conducted extensive discovery and research, pinpointing pain points in existing workflows and strategically devising automated processes for a comprehensive and user-friendly public website and application. Leveraging Microsoft’s Power Platform Power Pages, Dynamics 365, and Azure Cloud, as the core technology stack, Quisitive was able to develop an intuitive website and mobile application that allows families to submit applications, upload documents, and track important information they need to receive essential services and financial aid.



“Our experience with Quisitive was great. We were under a very tight deadline they brought a team together with different skills across user experience, software development, and mobile development. It is amazing how much work we got done in a short timeframe and produced an excellent product.” 


Issa Barkett, Project Manager, CFSA



“When designing the Kinship Navigator platform, we needed to ensure that grandparents and close relatives could access the app and web portal easily. We used a user-centered design to ensure the platform was simple to use and could help these families navigate this process as easily as possible.” 


Mark Nagao, Power Platform Solution Architect, Quisitive 


Keeping DC Families Together 

Since the rollout of the Kinship Navigator program, CFSA has experience a drastic uptake of applications for social services. Close to 8,000 families have accessed and used the app and website. 

  • Reduction in foster care entries 
  • More families gaining access to vital services and support 
  • Better child safety and security 
  • Faster processing of applications and reduced administrative time and costs 


“The Kinship Navigator app helps us to achieve our mission of keeping families together. Any delays in families trying to access services could mean that a child is separated and ends up in foster care and this application solves that.” 


Robert L. Matthews, Agency Director, CFSA 

“We were behind the times. Most people expect to be able to do most things from their phones. They can order food and shop—so why not be able to access essential services the same way and just as easily.

Working with Quisitive was seamless. They became an extension of our team. They took the time to understand our organization and users and brought our vision to life.”
Latasha Tomlin
Kinship Program Manager, CFSA

Empowering Child Welfare: A Transformative Journey with Quisitive

Quisitive’s indispensable role in revolutionizing child welfare services in DC has left an enduring positive impact on vulnerable children and families, reinforcing the power of technology in fostering positive change and social well-being.


“We loved developing this solution with CFSA. Knowing that this technology impacts people’s lives and helps make their situations better is very rewarding, and is why we do what we do.” 


Mark Nagao, Power Platform Solution Architect, Quisitive


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Business automation is changing how organizations operate – and that is especially true for state and local governments. There is more pressure than ever before to deliver better levels of service for citizens while optimizing their utility of time, money, and resources.

In this free series, our solution experts explore a variety of ways you can start using Microsoft’s Power Platform and Quisitive MazikCare and PowerGov today to automate with low/no-code application development and do more with less.

How to Facilitate Community Health Management with Microsoft’s Power Platform
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Arthur Health Creates New Models of Connected Care and Reduces Patient Wait Times by 80%
Arthur Health Relies on Microsoft & Quisitive MazikCare that Create New Models of Connected Care and Reduce Patient Wait Times by 80%.

Client: Arthur Health

Industry: Healthcare Provider

Products and Services: Dynamics 365, Microsoft Power Platform, Quisitive MazikCare

Country: Canada


For full customer story visit the Microsoft website here.

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“We needed to choose a solution that is extensible, agile, and provides the highest level of security for handling patient information, so that was the attraction to Microsoft.”

Dr. Christian Veillette
Chief Technology Officer, Arthur Health

About Arthur Health

Arthur Health, a healthcare solutions company based in Canada, is reimagining traditionally compartmentalized models of care through a clinically integrated network approach. In 2019, Arthur Health teamed up with the Ontario Ministry of Health and Long-Term Care and University Health Network to scale a rapid-access clinic model of care for low-back pain. In a pilot, this led to sustained reduced wait times, better access to local care, and higher patient and provider satisfaction, so Arthur Health plans to expand it. Arthur Health used Microsoft partner Quisitive’s MazikCare platform and Microsoft technologies to develop a patient-centered solution that the company hopes will spark changes to primary and specialty care in Canada.

Launching a cloud-based solution for collaboration and care close to home in less than a year

Ontario is a large province, and Arthur Health knew that empowering patients in rural, northern, and remote communities to receive the right care closer to home would require a robust digital healthcare solution. To create an integrated, cloud-based healthcare network that houses and shares information, Arthur Health needed technology that was user-friendly, flexible, and scalable. “We needed to choose a solution that was extensible, agile, and provides the highest level of security for handling patient information, so that was the attraction to Microsoft,” says Dr. Christian Veillette, Chief Technology Officer of Arthur Health.


As Arthur Health began exploring solutions to evolve a clinically integrated network, it was introduced to Microsoft partner Quisitive, a company with extensive experience in both Microsoft cloud solutions and the healthcare industry. “We approached Microsoft with our vision, and it directed us to Quisitive,” says Dr. Nizar Mahomed, CEO of Arthur Health. “The company’s depth of understanding of the Microsoft universe and of healthcare complexities would allow us to achieve our vision of an evolving model of care and care delivery, and its MazikCare platform allowed us to innovate faster.”


The Arthur Health team moved quickly to enhance its digital health platform. It drew on Quisitive’s experience to develop a care-coordination platform based on Microsoft Power Platform and Quisitive’s MazikCare in only nine months. The team configured standardized complex-care assessments for providers in the network as well as customized workflows. Communication among medical providers all over Ontario is a central piece of the new system, and Arthur Health created this critical element using the communication and automation capabilities of Microsoft Dynamics 365. “At the end of the day, you need a process to integrate care because the providers are geographically dispersed,” says Dr. Rampersaud.


Arthur Health then began work on the final puzzle piece: an e-referral service that would allow medical providers to quickly send patient referrals and information. It typically takes about one year to develop and deploy an e-referral service in the Canadian healthcare system, but Arthur Health activated its service in only three months, in part through using the security frameworks in Microsoft solutions, fast healthcare interoperability resources, and MazikCare DataFusion.

Scaling a pilot program that reduced patient wait times by 80 percent to serve more than 10 million adults

The rapid-access clinic model of care was adapted from the successful pilot that ran for five years in metropolitan, urban, and rural and northern healthcare settings. Using an interprofessional shared care model for LBP management that linked primary to tertiary care, the pilot demonstrated immediate improvement in access to care. The average wait time for participants to have a specialized LBP assessment and individualized management plan plummeted from between six and 12 months to two to four weeks—a decrease often of around 80 percent. Many people who would previously have waited in pain and with reduced mobility to see a specialist instead found care closer to home with a physiotherapist or chiropractor supported by a regional centralized specialist. Patients gained unparalleled access to specialized care and payers realized immediate cost savings from a reduction in unnecessary tests such as MRI scans.


The Ontario Ministry of Health and Long-Term Care (MOHLTC) approved expanding the pilot to serve the provincial population of more than 10 million adults. Arthur Health’s partnership with MOHLTC and University Health Network helped create meaningful change for patients and providers through the company’s growing clinically integrated network digital platform. “At scale, satisfaction rates for both patients and physicians have remained greater than 90 percent, according to our surveys,” says Dr. Rampersaud. “The provincial program has happier patients and happier providers, and it has significantly reduced unnecessary MRIs, emergency visits, and specialist referrals to deliver a return on the investment from the Ontario Ministry of Health.”

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“The next step will be predictive health management through analysis. With the capabilities that Microsoft is building out, five years from now this program will be much smarter and more efficient.”
Dr. Nizar Mohomed
CEO, Arthur Health

Supporting more than 8,000 primary care providers with a clinically integrated network

Arthur Health is excited by the potential for further growth and is eager to expand its clinically integrated network platform beyond specialty care. More than 8,000 primary care providers are using this program to refer patients throughout Ontario, demonstrating that patient-centered care delivers better outcomes closer to home. Dr. Veillette sees the next step as incorporating more features of Dynamics 365 to help providers communicate seamlessly and close the circle of care around individual patients. The physicians at Arthur Health are also excited to explore using predictive models as Microsoft further develops its AI capabilities.


“The next step will be predictive health management through analysis,” says Dr. Mahomed. “With the capabilities that Microsoft is building out, five years from now this program will be much smarter and more efficient.”

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Watch now: Easy to Implement Solutions that Can Deliver Value to Your Organization Today

Discover how Microsoft Power Platform can revolutionize your organization’s productivity and efficiency.

In today’s fast-paced business landscape, organizations need agile tools that can provide immediate value. Microsoft Power Platform offers a suite of low-code and no-code solutions that empower users to create custom applications, automate processes, analyze data, and build intelligent chatbots – all without extensive coding knowledge.


Whether you’re a business user, developer, or IT professional, this webinar is designed to equip you with practical knowledge and actionable strategies to maximize the value of Power Platform within your organization. Don’t miss this opportunity to revolutionize your digital transformation journey and unlock new levels of productivity and efficiency.


This on-demand webinar covers:

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Which option is right for you? Explore the differences between custom application development and a no-code, low-code solutions like Microsoft Power Apps. 


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About Quisitive

Quisitive is a premier, global Microsoft Partner that harnesses the Microsoft cloud platform and complementary technologies, including custom solutions and first-party offerings, to generate transformational impact for enterprise customers. Quisitive has consistently been recognized as a leading Microsoft Partner with 16 Specializations and all 6 Solution Partner Designations. Quisitive’s Microsoft awards include the 2023 US Partner of the Year Winner for Health and Life Sciences, 2023 US Partner of the Year Winner for Solutions Assessment and 2023 US Partner of the Year Finalist for the Industrial and Manufacturing vertical.

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Business automation is changing how organizations operate – and that is especially true in the healthcare industry. There is more pressure than ever before for providers to deliver better levels of service for patients while optimizing the use of the time and money they have.

In this free series, our healthcare solution experts explore a variety of ways you can start using Microsoft’s Power Platform and Quisitive MazikCare today to automate with low/no-code application development and do more with less.  

Creating a Self-service Patient Check-in Kiosk with Power Platform
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Create Easy Self-Service Nurse Shift Management with Power Platform
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MazikCare is a complete healthcare cloud platform designed to create a digital bridge between patients, providers and payers. . Developed by industry experts and powered by Microsoft Dynamics and Power Platform, MazikCare solutions are trusted by providers, laboratories, pharmacies, payers, and care management organizations to create unprecedented efficiencies, save valuable resources, unify data and records, and exceed patient expectations and value-based care quality benchmarks.
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Microsoft’s Power Platform is one of the latest and greatest app development programs, improving operations by automating business processes with low-code, no-code solutions. Did you know that Microsoft’s Power Platform isn’t just for IT? It offers easy scalable low/no-code application development for any department or business need. In the past few years, this platform has grown from thousands to millions of active users globally as more and more businesses realize the power behind this easy-to-use platform that helps analyze data, automate processes and build apps that can be as efficient as customized applications.

In this Power Up with Power Platform video, Timothy Cone, Quisitive’s Global Director of Modern Work and Elizabeth Brown, Quisitive’s Business Solutions Consultant, cover four specific and transformative examples of how to use the Power Platform to boost productivity throughout your organization.


Four companies transformed different departments in their organization with the use of the Power Platform.

1. Customer Care – Healthcare 

This was a critical, strategic project for a healthcare company. The company optimized its discharge and bed management by using Canvas and Model Driven apps available through Power apps.  

2. Idea Management – Manufacturing 

The use of the Canvas app eased the sourcing of ideas in a manufacturing organization with the hopes of creating new innovative health and safety solutions. 

3. Expense Reporting – Finance 

The finance department in this company saved hours upon hours with the use of Power Apps and Power Automate. Went from using Excel sheets to an automated process. 

4. Standardizing Communications – Contact Center

A company created standardized email templates and communications to guarantee accurate communication inside and outside the organization. 

These are just a few examples of the transformation the Power Platform can have in your business and departmental operations.  

The Power Platform is suitable for all categories of apps, but not all apps are created equal. When starting with a new app or solution, our first recommendation: make sure that you classify which apps are the best option for your needs and come up with a strategy before you start building your modern workplace. 

If you want to explore if the Power Platform, Power Apps, Power Automate, Power BI and Virtual Agents, is the right step for you or need help with the optimization of the platform you already have in place, our team can help.

Click below to ask your Power Platform questions or if you’d like to dive more deeply into some of the topics covered in the blog.

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This Power Automate video is a step-by-step tutorial on how to track column changes (version history) for SharePoint by using “when an item is modified trigger” in flow. We can track to see the column changes for the modified item, leverage the send an http SharePoint action to get previous values of item based on previous version & also leverage the “Get changes for an item or file” action to get the information of which columns have changed.

The video will showcase some interesting patterns to get the “Version History”. Video will have something for everyone from beginners to advanced users. Trying the CRAWL, WALK, RUN & SPRINT techniques in this video.

Video covers the following:

✅ When an item is modified trigger in flow
✅ Add trigger conditions in Power Automate
✅ Get SharePoint column changes based on Version Number in flow
✅ Get previous column values using versions SharePoint REST API
✅ Create HTML data with column change information
✅ Send email notification of SharePoint column changes tracked

#PowerAutomate #SharePoint #Versions #flow

Table of Contents:

00:00 – Introduction to Track SharePoint column changes in flow
00:41 – Run a flow when SharePoint item is modified
04:18 – Run flow based on trigger conditions when column is modified in SharePoint
10:00 – Track changes & Version History when SharePoint item is modified
28:30 – Send column changes information in HTML Format in Email
31:17 – Subscribe to Reza Dorrani channel

This video is a beginner’s guide to Solutions in Power Platform. I will provide an Overview of Solutions, cover concepts of building Power Apps and Power Automate flows inside solutions, bring your existing App & flows in solutions, export & import Solutions, setup Environment Variables, connect to SharePoint & Dataverse, Managed and Unmanaged Solutions, Solution Publisher, discuss how Environments & Solutions are linked, perform application lifecycle management (ALM) & move solutions across development, test (QA) and production environments & more.

Solutions are used to transport apps and components from one environment to another or to apply a set of customizations to existing apps. A solution can contain one or more apps as well as other components such as site maps, tables, processes, web resources, choices, flows, and more.

Solutions are the mechanism for implementing application lifecycle management (ALM) in Power Apps and other Power Platform products, such as Power Automate.

Video covers the following: