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When designing a healthcare platform, building from the bottom up and looking below the surface is critical to creating a successful solution.
For those organizations poised to meet growing demands and empower patients, providers, staff, and networks with dependable healthcare cloud solutions, here’s the roadmap to initiate this transformation.
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About Quisitive
Quisitive is a premier, global Microsoft Partner that harnesses the Microsoft cloud platform and complementary technologies, including custom solutions and first-party offerings, to generate transformational impact for enterprise customers. Quisitive has consistently been recognized as a leading Microsoft Partner with 16 Specializations and all 6 Solution Partner Designations. Quisitive’s Microsoft awards include the 2023 US Partner of the Year Winner for Health and Life Sciences, 2023 US Partner of the Year Winner for Solutions Assessment and 2023 US Partner of the Year Finalist for the Industrial and Manufacturing vertical.
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In this case study:
Client: DC Child and Family Services Agency
Industry: Public Sector
Products and Services:
Microsoft Power Platform
Microsoft Dynamics 365
Microsoft Azure Cloud
Location: Washington, DC
About CFSA
The DC Child and Family Services Agency (CFSA) is the primary public child welfare agency in the District of Columbia, entrusted with the crucial responsibility of safeguarding child victims and those vulnerable to abuse and neglect, while also providing vital assistance to their families. As a dedicated agency, CFSA is committed to ensuring the well-being and safety of children in the community, working diligently to prevent harm, intervene in cases of maltreatment, and support families in need.
The Need for Online Access to Social Assistance
The COVID-19 pandemic shed light on the inefficiencies ca used by manual forms and systems in place for the public to apply for assistance and essential child welfare services. The agency knew that to provide the best possible support to children and families, it needed to modernize its processes and make the application processes efficient and accessible online and mobile. More specifically, the agency wanted to make it easier to administer a subsidy program that gives financial aid to grandparents and close relatives caring for minor children whose parents cannot care for them.
CFSA partnered with Quisitive and collaboratively, they undertook a tight seven-month transformative project to introduce a Kinship Navigator platform to streamline child welfare subsidy application processes, optimize accessibility, and bolster support for DC’s community. The Quisitive team worked closely with the Agency to create a public-facing portal and mobile app to process subsidy applications. The result has been a transformation is how the public and staff process and track applications, and has resulted in more families gaining access to essential financial aid that helps to keep children safe and with their families.
Getting the Kinship Navigator App Up and Running
Through close collaboration with CFSA, Quisitive’s team conducted extensive discovery and research, pinpointing pain points in existing workflows and strategically devising automated processes for a comprehensive and user-friendly public website and application. Leveraging Microsoft’s Power Platform Power Pages, Dynamics 365, and Azure Cloud, as the core technology stack, Quisitive was able to develop an intuitive website and mobile application that allows families to submit applications, upload documents, and track important information they need to receive essential services and financial aid.
“Our experience with Quisitive was great. We were under a very tight deadline they brought a team together with different skills across user experience, software development, and mobile development. It is amazing how much work we got done in a short timeframe and produced an excellent product.”
Issa Barkett, Project Manager, CFSA
“When designing the Kinship Navigator platform, we needed to ensure that grandparents and close relatives could access the app and web portal easily. We used a user-centered design to ensure the platform was simple to use and could help these families navigate this process as easily as possible.”
Mark Nagao, Power Platform Solution Architect, Quisitive
Keeping DC Families Together
Since the rollout of the Kinship Navigator program, CFSA has experience a drastic uptake of applications for social services. Close to 8,000 families have accessed and used the app and website.
- Reduction in foster care entries
- More families gaining access to vital services and support
- Better child safety and security
- Faster processing of applications and reduced administrative time and costs
“The Kinship Navigator app helps us to achieve our mission of keeping families together. Any delays in families trying to access services could mean that a child is separated and ends up in foster care and this application solves that.”
Robert L. Matthews, Agency Director, CFSA
Working with Quisitive was seamless. They became an extension of our team. They took the time to understand our organization and users and brought our vision to life.”
Empowering Child Welfare: A Transformative Journey with Quisitive
Quisitive’s indispensable role in revolutionizing child welfare services in DC has left an enduring positive impact on vulnerable children and families, reinforcing the power of technology in fostering positive change and social well-being.
“We loved developing this solution with CFSA. Knowing that this technology impacts people’s lives and helps make their situations better is very rewarding, and is why we do what we do.”
Mark Nagao, Power Platform Solution Architect, Quisitive
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Powering innovation in Healthcare with Generative AI Solutions
We are in the era where any human work can be either significantly augmented or automated through the smart use of generative AI.
In Healthcare, generative AI extends across the value chain, from healthcare core operations to patient satisfaction to revenue cycle management.
But what are the most realistic use cases and opportunities to drive business value in healthcare? How can you make it real and how can you get started?
Enhance efficiency, make data-driven decisions, and stay ahead in the digital age with our expertise in AI development, Microsoft Copilot, OpenAI, Azure Cognitive Services and private ChatGBT solutions.
Quisitive offers comprehensive solutions to help you responsibly harness the power of Generative AI. From validating use cases and establishing critical policies to implementation & innovation, we guide you through every step of the process. Our data scientists and generative AI consultants will demonstrate the art of the possible for your organization.
Customer Service
Natural Language Processing
Data Requests
AI Programming
Chatbots
Personalization
Customer Service Efficiency
Data Analysis
Predictive Analytics
Customer Insights
Enterprise ChatGBT
Microsoft Solutions Partner
As a top Microsoft Solutions Partner with a designation in Data & AI, we hold specializations in...
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Quisitive is focused on building healthcare solutions to solve customer challenges and drive impactful advancements in digital health. Healthcare is lagging in technology adoption, and organizations that do not lean on AI and care-ready solutions like MazikCare to create digital bridges will be unable to keep up with modern demands. Quisitive’s partnership with Microsoft, immense talent base of cross-skilled industry experts, and commitment to innovation puts Mike Reinhart, Quisitive CEO and his team in a unique position to offer proven solutions to address the challenges faced in healthcare.
“Healthcare is a core industry for Quisitive, and our efforts include the expansion of our MazikCare cloud platform, our alignment with the latest Microsoft cloud, AI, and security technologies, as well as the growth of services that address the critical needs of the healthcare industry,” said Mike. “Quisitive is on a mission to help organizations in healthcare embrace technology to not only save costs, but to empower staff, create better provider relationships, and to give patients a better, modern care experience.”
Creating New Models of Connected Care
Arthur Health, a healthcare solutions company based in Canada, is reimagining traditionally compartmentalized models of care through a clinically integrated network approach. In 2019, Arthur Health teamed up with the Ontario Ministry of Health and Long-Term Care and the University Health Network to scale a rapid-access clinic model of care for low-back pain (LBP). In a pilot, this led to reduced wait times, better access to local care, and higher patient and provider satisfaction, so Arthur Health plans to expand it. Arthur Health relies on Quisitive’s MazikCare platform and Microsoft technologies to develop a patient-centered solution that the organization hopes will spark changes to primary and specialty care in Canada.
As Arthur Health began exploring solutions to evolve a clinically integrated network, it was introduced to Microsoft US Partner of the Year, Quisitive, a company with extensive experience in both Microsoft cloud solutions and the healthcare industry. “We approached Microsoft with our vision, and it directed us to Quisitive,” says Dr. Nizar Mahomed, CEO of Arthur Health. “The company’s depth of understanding of the Microsoft universe and of healthcare complexities would allow us to achieve our vision of an evolving model of care and care delivery, and its MazikCare platform allowed us to innovate faster.”
For the healthcare arena, Quisitive’s MazikCare is a robust suite of real-time health solutions that create a digital bridge for patients, providers, and payers. Powered by Microsoft technologies, MazikCare is purpose-built for healthcare and is used by organizations to improve operational performance, streamline and unify patient records, optimize the supply chain, enhance clinician and patient satisfaction, improve revenue cycles, and deliver exceptional real-time insights.
The Arthur Health team moved quickly to enhance its digital health platform. In only nine months, it drew on Quisitive’s experience to develop a care-coordination platform built on Microsoft Power Platform, Dynamics 365, and Quisitive’s MazikCare. The team configured standardized complex-care assessments for providers in the network as well as customized workflows. Communication among medical providers all over Ontario is central to the new system. Arthur Health created this critical element using the communication and automation capabilities of Microsoft Dynamics 365. The rapid-access clinic model of care was adapted from the successful pilot that ran for five years in metropolitan, urban, rural, and northern healthcare settings. Using an interprofessional shared care model for LBP management that linked primary to tertiary care, the pilot demonstrated immediate improvement in access to care, thanks to Quisitive and the technologies deployed.
Addressing Challenges with Great Solutions
Today, the biggest challenge in the healthcare sector is staff burnout, which leads to staff turnover, costing organizations millions of dollars annually. One way Quisitive addresses the issue is by using the latest in Microsoft AI technology and its MazikCare platform to automate and streamline tasks to reduce administrative burdens, particularly on nurses, physicians, and other clinicians. When they can automate the filling out of forms such as prior authorization requests, this releases the staff from completing these tasks and allows them to focus on patient care. Quisitive provides automation across patient scheduling, shift management, supply chain and materials management, referral management, contracts management, and more.
Data integration and interoperability are also significant challenges plaguing organizations in healthcare. Quisitive has developed the MazikCare Data Fusion product to address the challenge of disconnected systems and siloed processes. The solution easily integrates data from various systems, including EMR/EHR. It creates a single source of truth, giving staff a complete picture of the patient and empowering providers to collaborate seamlessly to deliver the best patient experiences and care outcomes.
Finally, privacy, security, and compliance will remain priorities for healthcare leaders. Quisitive’s MazikCare platforms run in the Microsoft 365, Dynamics 365, Power Platform, and Azure Cloud environments, ensuring data and access are fully secured. Quisitive is also a leader in security, implementing best-in-class data security solutions for customers and leading by example to leverage the best techniques for securing operating environments.
A Bright Future
Quisitive’s Microsoft roots run deep into the fabric of the company. They employ teams with extensive Microsoft technologies expertise, work alongside Microsoft to drive impact in critical areas, including healthcare, and are excited about what the Microsoft and MazikCare platforms can deliver for healthcare organizations today and in the future.
“In this economy, we know our customers are looking for significant ROI from their technology solutions, so we have a model that couples technology acumen with industry expertise,” says Mike Reinhart, CEO of Quisitive. “This enables us to create solutions that are tightly aligned to business needs and that produce real business outcomes. Our healthcare experts have extensive experience in the industry, and they partner with our technologists to deliver high-impact technology solutions.”
About Quisitive
Quisitive is a premier, global Microsoft partner that harnesses the Microsoft cloud platform and complementary technologies, including custom solutions and first-party offerings, to generate transformational impact for enterprise customers. Its Cloud Solutions business focuses on helping enterprises move, operate, and innovate in the three Microsoft clouds.
For the healthcare arena, Quisitive’s MazikCare is a robust suite of real-time health solutions that create a digital bridge for patients, providers, and payers. Powered by Microsoft technologies, MazikCare is purpose-built for healthcare and is used by organizations to improve operational performance, streamline and unify patient records, optimize the supply chain, enhance clinician and patient satisfaction, improve revenue cycles, and deliver exceptional real-time insights.
Read this article and more in this month's issue of Global Healthcare Outlook.
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In this case study:
Client: Blue Waters Products Ltd. (BWPL)
Industry: Manufacturing
Products and Services:
- Financial Forecasting & Reporting
- Costing & Procurement
- Scenario Planning & Projections
- Board®
- Microsoft® Dynamics™ ERP
Location: Caribbean
relied on their judgment, and we are glad that
we chose Board as it met all our criteria. The
team at Quisitive is reliable, always available,
and solution-focused with great problem-solving
skills.”
Overview
As a leader in beverage manufacturing & distribution in the Caribbean, Blue Waters Products Ltd. needed to evolve its financial planning, forecasting & reporting process to support further growth. Initially choosing the Board decision-making platform to replace Excel-based budgeting and reporting processes, Blue Waters Products Ltd. has since worked with premier Board Partner, Quisitive, to expand the use of the solution into scenario planning and projections, sales, costing & procurement, production planning, foreign exchange management, and cash flow management. Board is now being used by executives, department managers, budget contributors, sale managers, and finance for unified planning and monthly reporting and has transformed the company’s approach to planning & decision-making.
The Company
Established in 1999, Blue Waters Products Ltd. (BWPL) is one of the largest producers and distributors of beverage products in the Caribbean, manufacturing, and selling over 400 products, including the preferred brand of purified bottled water. Headquartered in Trinidad & Tobago, the company started with a dream and with just 12 employees.
Today, Blue Waters Products operates a world-class facility in Orange Grove with over 500 employees helping to serve over 20,000 customers. Named one of Trinidad and Tobago’s Best Managed Companies in 2019 by Deloitte, the company’s impressive growth and innovative business management practices have set the standard for beverage and distribution success in the Caribbean.
The Initial Challenge: Manual Planning and Siloed Data
When BWPL found itself in a period of fast growth, the finance and leadership teams realized that their existing budgeting, forecasting, and reporting methods in Excel were not sufficient.
At that time, most of the company’s sales, production, and financial data were kept in heavily formatted spreadsheets, which often led to lengthy delays in running quarterly reports or data queries and an immense amount of time spent consolidating versions of workbooks and distributing information. The process also did not allow for easy analysis or drill-down into critical transactional data. In addition, departmental data was heavily siloed. Sales volume budget and forecast numbers did not match what was used in production planning, and purchase orders were not considered in cash flow projections. This siloed approach limited the company’s visibility into key metrics and the accuracy of forecasts. The leadership team knew that the days of solely spreadsheet-based planning were behind them. They needed financial management and a decision-making platform to support growth and provide decision-makers with faster, better information.
“Our company has always retained a strong focus on continuous improvement through IT-driven systems,” said Manzur Mohammed, Head of Finance at BWPL. “We knew if we invested in a solution to optimize our planning and analysis, it would lend efficiencies and value that would propel our company into the future.”
The Solution: Unified Planning & Reporting
Having worked with Quisitive in the past to implement other key business systems like Microsoft Dynamics for enterprise resource planning and customer relationship management, and emPerform for employee performance management, BWPL knew the team could assist in finding and launching a new financial management solution. Manzur Mohammed, Head of Finance at BWPL, had a particular set of solution criteria in mind and tasked Quisitive with finding a solution that could deliver.
Solution Criteria:
- Easy financial and management reporting and dashboard
- Seamless integration with Microsoft Dynamics ERP
- Ability to accommodate complicated budget calculations involving SKU and customer channels and personnel expenses
- Audit trail capabilities with versioning
- Automated workflow with approvals
- Security and flexibility
After analyzing the company’s needs, Quisitive recommended the Board decision-making platform.
“Since Quisitive is our strategic partner, we relied on their judgment, and we are glad that we chose Board as it met all our criteria. The team at Quisitive is reliable, always available, and solution-focused with great problem-solving skills," said Subrian, CEO, BWPL.
Being a premier Board Partner and having implemented the solution at other similar companies, Quisitive knew that to ensure a successful launch of Board, they would have to undertake a phased approach involving several departments and teams.
“We split the implementation of Board into key stages that would allow us to review, evaluate, and plan much better,” said Quang Dinh, Lead Solution Designer at Quisitive. “We worked closely with different functional areas of Blue Waters Products to plan and execute critical short-term milestones while simultaneously ensuring a smooth launch and integration of other Board modules and tools.”
“Knowing BWPL’s vision and growth plans, Quisitive worked with us to implement models to serve our immediate needs best as well as assisting us to introduce new models to meet our long-term goals,” said Manzur. “We started with the cost center costing and budget models. After finishing that, we extended to the sales budgeting model, which feeds data into the cost budgeting model to provide full Income Statement reports.
Next, we implemented the sales reports and dashboard model, pulling data from multiple operational systems of ours. Then we included trade asset reports and analysis to help us make the best use of our marketing dollars. Finally, we implemented a full-scale production and procurement planning using budgeted volume sale, bills of materials, and real–time purchase orders to plan our production and inventory.”
Results
Integrated & Timely Business Decision Making
Using Board, BWPL has been able to experience the many benefits of automated data management & approvals, integrated planning, and real-time stakeholder reporting.
Significant Time Savings
“Board has helped cut the processing times of our budgeting and forecasting cycles significantly,” said Manzur. “Instead of doing quarterly forecasting, we are now forecasting monthly, all the way from revenues, production, procurement, operating costs, and personnel expenses. Board users can work on their forecast, review their monthly and quarterly expenses, and review their sales, all in one platform anytime as they wish.”
Monthly Forecasts & Scenario Analysis
“The biggest benefits that we have experienced using Board is being able to forecast monthly and conduct effective scenario analysis,” continued Manzur. “This was not possible before using spreadsheets and has helped us to make sound and timely production, procurement, and financial decisions.”
Multi-faced Reporting
“The dimensionality concept of data stored in Board and the ease of adding groupings, attributes, and hierarchies are significant benefits for us,” said Manzur. “We can slice and dice and review our data from different angles very easily, giving us a multi-faceted view of our business that would only be possible with a solution like Board.”
User Dashboards
“Using Board and the Board Report Central framework developed by Quisitive, our super-users can quickly and easily create their own reports and dashboards for analysis,” said Manzur. “This has resulted in trend analysis and insight that helps our leaders and Board of Directors make better decisions.”
Flexibility & Scalability
“Board’s flexibility and scalability are key and are why we have been able to get a phenomenal return on our IT investment,” continued Manzur. “There is simply no other application that offers the flexibility, feature-set, and usability that Board has delivered.”
“Board has helped us to transform how we approach budgeting & business planning. Quisitive helped us tap into the full potential of this powerful solution, and Board is now our company-wide decision-making platform,” continued Manzur.
The Future of Board at BWPL
Quisitive continues to work with BWPL to extend the Board platform even further by enhancing existing models and creating new models that will track select initiatives and non-financial metrics, including:
- Using Board to create a customer ROI analysis model to evaluate returns at the marketing spend and customer levels.
- Enhancing the sale budgeting process with integrations that will allow for the automated insertion of values and allow for planning & insights at the product SKU level.
“Board has helped us to transform how we approach budgeting & business planning. Quisitive helped us tap into the full potential of this powerful solution, and Board is now our company-wide decision-making platform," said Manzur Mohammed, Head of Finance, BWPL.
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AI readiness is the degree to which an organization is prepared to integrate AI technologies into its business processes and operations.
Follow these 8 steps to create a roadmap and start your journey of implementing AI into your company.
Quisitive offers comprehensive solutions to help you responsibly harness the power of Generative AI. From validating use cases and establishing critical policies to implementation & innovation, we guide you through every step of the process. Our data scientists and generative AI consultants will demonstrate the art of the possible for your organization.
Customer Service
Natural Language Processing
Data Requests
AI Programming
Chatbots
Personalization
Customer Service Efficiency
Data Analysis
Predictive Analytics
Customer Insights
Enterprise ChatGBT
Microsoft Solutions Partner
As a top Microsoft Solutions Partner with a designation in Data & AI, we hold specializations in...
;)
AI readiness is the degree to which an organization is prepared to integrate AI technologies into its business processes and operations.
Follow these 8 steps to create a roadmap and start your journey of implementing AI into your company.
Quisitive offers comprehensive solutions to help you responsibly harness the power of Generative AI. From validating use cases and establishing critical policies to implementation & innovation, we guide you through every step of the process. Our data scientists and generative AI consultants will demonstrate the art of the possible for your organization.
Customer Service
Natural Language Processing
Data Requests
AI Programming
Chatbots
Personalization
Customer Service Efficiency
Data Analysis
Predictive Analytics
Customer Insights
Enterprise ChatGBT
Microsoft Solutions Partner
As a top Microsoft Solutions Partner with a designation in Data & AI, we hold specializations in...
