Ontario is a large province, and Arthur Health knew that empowering patients in rural, northern, and remote communities to receive the right care closer to home would require a robust digital healthcare solution. To create an integrated, cloud-based healthcare network that houses and shares information, Arthur Health needed technology that was user-friendly, flexible, and scalable. “We needed to choose a solution that was extensible, agile, and provides the highest level of security for handling patient information, so that was the attraction to Microsoft,” says Dr. Christian Veillette, Chief Technology Officer of Arthur Health.
As Arthur Health began exploring solutions to evolve a clinically integrated network, it was introduced to Microsoft partner Quisitive, a company with extensive experience in both Microsoft cloud solutions and the healthcare industry. “We approached Microsoft with our vision, and it directed us to Quisitive,” says Dr. Nizar Mahomed, CEO of Arthur Health. “The company’s depth of understanding of the Microsoft universe and of healthcare complexities would allow us to achieve our vision of an evolving model of care and care delivery, and its MazikCare platform allowed us to innovate faster.”
The Arthur Health team moved quickly to enhance its digital health platform. It drew on Quisitive’s experience to develop a care-coordination platform based on Microsoft Power Platform and Quisitive’s MazikCare in only nine months. The team configured standardized complex-care assessments for providers in the network as well as customized workflows. Communication among medical providers all over Ontario is a central piece of the new system, and Arthur Health created this critical element using the communication and automation capabilities of Microsoft Dynamics 365. “At the end of the day, you need a process to integrate care because the providers are geographically dispersed,” says Dr. Rampersaud.
Arthur Health then began work on the final puzzle piece: an e-referral service that would allow medical providers to quickly send patient referrals and information. It typically takes about one year to develop and deploy an e-referral service in the Canadian healthcare system, but Arthur Health activated its service in only three months, in part through using the security frameworks in Microsoft solutions, fast healthcare interoperability resources, and MazikCare DataFusion.