Quisitive Awarded Top 10 Healthcare Solution Providers in 2023 | Quisitive
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Quisitive Awarded Top 10 Healthcare Solution Providers in 2023
December 1, 2023
"We are building high-impact technology solutions to help healthcare leaders transform patient experiences and drive improved health outcomes." - Mike Reinhart, CEO, Quisitive
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Quisitive is focused on building healthcare solutions to solve customer challenges and drive impactful advancements in digital health. Healthcare is lagging in technology adoption, and organizations that do not lean on AI and care-ready solutions like MazikCare to create digital bridges will be unable to keep up with modern demands. Quisitive’s partnership with Microsoft, immense talent base of cross-skilled industry experts, and commitment to innovation puts Mike Reinhart, Quisitive CEO and his team in a unique position  to offer proven solutions to address the challenges faced in healthcare.

 

“Healthcare is a core industry for Quisitive, and our efforts include the expansion of our MazikCare cloud platform, our alignment with the latest Microsoft cloud, AI, and security technologies, as well as the growth of services that address the critical needs of the healthcare industry,” said Mike. “Quisitive is on a mission to help organizations in healthcare embrace technology to not only save costs, but to empower staff, create better provider relationships, and to give patients a better, modern care experience.”

Creating New Models of Connected Care

Arthur Health, a healthcare solutions company based in Canada, is reimagining traditionally compartmentalized models of care through a clinically integrated network approach. In 2019, Arthur Health teamed up with the Ontario Ministry of Health and Long-Term Care and the University Health Network to scale a rapid-access clinic model of care for low-back pain (LBP). In a pilot, this led to reduced wait times, better access to local care, and higher patient and provider satisfaction, so Arthur Health plans to expand it. Arthur Health relies on Quisitive’s MazikCare platform and Microsoft technologies to develop a patient-centered solution that the organization hopes will spark changes to primary and specialty care in Canada.

 

As Arthur Health began exploring solutions to evolve a clinically integrated network, it was introduced to Microsoft US Partner of the Year, Quisitive, a company with extensive experience in both Microsoft cloud solutions and the healthcare industry. “We approached Microsoft with our vision, and it directed us to Quisitive,” says Dr. Nizar Mahomed, CEO of Arthur Health. “The company’s depth of understanding of the Microsoft universe and of healthcare complexities would allow us to achieve our vision of an evolving model of care and care delivery, and its MazikCare platform allowed us to innovate faster.”

 

For the healthcare arena, Quisitive’s MazikCare is a robust suite of real-time health solutions that create a digital bridge for patients, providers, and payers. Powered by Microsoft technologies, MazikCare is purpose-built for healthcare and is used by organizations to improve operational performance, streamline and unify patient records, optimize the supply chain, enhance clinician and patient satisfaction, improve revenue cycles, and deliver exceptional real-time insights.

 

The Arthur Health team moved quickly to enhance its digital health platform. In only nine months, it drew on Quisitive’s experience to develop a care-coordination platform built on Microsoft Power Platform, Dynamics 365, and Quisitive’s MazikCare. The team configured standardized complex-care assessments for providers in the network as well as customized workflows. Communication among medical providers all over Ontario is central to the new system. Arthur Health created this critical element using the communication and automation capabilities of Microsoft Dynamics 365. The rapid-access clinic model of care was adapted from the successful pilot that ran for five years in metropolitan, urban, rural, and northern healthcare settings. Using an interprofessional shared care model for LBP management that linked primary to tertiary care, the pilot demonstrated immediate improvement in access to care, thanks to Quisitive and the technologies deployed.

Addressing Challenges with Great Solutions

Today, the biggest challenge in the healthcare sector is staff burnout, which leads to staff turnover, costing organizations millions of dollars annually. One way Quisitive addresses the issue is by using the latest in Microsoft AI technology and its MazikCare platform to automate and streamline tasks to reduce administrative burdens, particularly on nurses, physicians, and other clinicians. When they can automate the filling out of forms such as prior authorization requests, this releases the staff from completing these tasks and allows them to focus on patient care. Quisitive provides automation across patient scheduling, shift management, supply chain and materials management, referral management, contracts management, and more.

 

Data integration and interoperability are also significant challenges plaguing organizations in healthcare. Quisitive has developed the MazikCare Data Fusion product to address the challenge of disconnected systems and siloed processes. The solution easily integrates data from various systems, including EMR/EHR. It creates a single source of truth, giving staff a complete picture of the patient and empowering providers to collaborate seamlessly to deliver the best patient experiences and care outcomes.

 

Finally, privacy, security, and compliance will remain priorities for healthcare leaders. Quisitive’s MazikCare platforms run in the Microsoft 365, Dynamics 365, Power Platform, and Azure Cloud environments, ensuring data and access are fully secured. Quisitive is also a leader in security, implementing best-in-class data security solutions for customers and leading by example to leverage the best techniques for securing operating environments. 

A Bright Future

Quisitive’s Microsoft roots run deep into the fabric of the company. They employ teams with extensive Microsoft technologies expertise, work alongside Microsoft to drive impact in critical areas, including healthcare, and are excited about what the Microsoft and MazikCare platforms can deliver for healthcare organizations today and in the future.

 

“In this economy, we know our customers are looking for significant ROI from their technology solutions, so we have a model that couples technology acumen with industry expertise,” says Mike Reinhart, CEO of Quisitive. “This enables us to create solutions that are tightly aligned to business needs and that produce real business outcomes. Our healthcare experts have extensive experience in the industry, and they partner with our technologists to deliver high-impact technology solutions.”

About Quisitive 

Quisitive is a premier, global Microsoft partner that harnesses the Microsoft cloud platform and complementary technologies, including custom solutions and first-party offerings, to generate transformational impact for enterprise customers. Its Cloud Solutions business focuses on helping enterprises move, operate, and innovate in the three Microsoft clouds.

 

For the healthcare arena, Quisitive’s MazikCare is a robust suite of real-time health solutions that create a digital bridge for patients, providers, and payers. Powered by Microsoft technologies, MazikCare is purpose-built for healthcare and is used by organizations to improve operational performance, streamline and unify patient records, optimize the supply chain, enhance clinician and patient satisfaction, improve revenue cycles, and deliver exceptional real-time insights.

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Time is crucial in healthcare, where every delay can significantly impact a patient’s experience and recovery. Effective care coordination ensures that patients receive the right care at the right time. To achieve this, physicians, providers, patients, and other stakeholders need to communicate efficiently to convey critical healthcare information and take necessary actions. 

There is growing interest in quality care coordination, with healthcare trends shifting away from conventional fee-for-service (FFS) models towards value-based care, which prioritizes patient outcomes and cost savings. Technological advancements like AI and machine learning provide healthcare providers with tools to fine-tune and automate information for more effective management of patient needs. 

However, despite the benefits of technologically advanced coordination solutions, healthcare teams may still cling to outdated systems and processes due to the technical complexities involved. 

Let’s explore the common pain points of digital transformation in healthcare and effective ways to overcome them with intuitive software solutions. 

Communication

Care coordination involves multiple parties, including specialists, healthcare staff at various organizations, diagnostic technicians, patients, and payers. Undisrupted communication between all parties is crucial for maintaining high standards of value-based healthcare. Unfortunately, healthcare teams may still rely on legacy communication channels, such as faxing, which can cause significant delays for patients seeking urgent care and treatment. 

Test Result Tracking 

While mainstream technology allows for real-time tracking of food deliveries and parcels, many healthcare settings lack real-time monitoring for patient test results, despite their impact on a patient’s quality of care. Patients and caregivers often experience lengthy wait times to receive test results particularly when performed by an outside organization, affecting their lifestyle and healthcare planning. Poor care coordination has also resulted in patient-reported adverse events, such as inaccurate test findings among diabetes patients. 

Data Security 

Healthcare data security is a complex process with risks, such as improper handling of electronic health records and widespread ransomware attacks that have resulted in losses of over $30 billion. 

Rapid changes in data security standards and practices make it challenging for healthcare providers to safeguard their data networks, especially when combined with the ongoing challenges of meeting the latest healthcare compliances rules. A compromised healthcare database poses a serious security issue, as leaked data can undermine the confidentiality of medical history and payment details , which cybercriminals can manipulate or steal for ransom. 

The Rise of AI and Machine Learning Opportunities 

AI and machine learning have emerged as powerful solutions for enhancing productivity across industries, including care coordination in healthcare. 

The dynamic functions of these technologies can reduce human error and expedite repetitive procedures, such as appointment scheduling, patient follow-ups, prior authorization, and referral management, thereby boosting care coordination efforts. Market experts predict that the global AI what? Investment? in healthcare market will reach $188 billion by the end of the decade, with a compound annual growth rate (CAGR) of 37%. 

Providing Accurate Data Analytics and Tracking 

The robust mechanisms of AI enable teams to consistently monitor patient needs and emergencies throughout their care and treatment by using advanced algorithms gleam exceptions and abnormalities. Healthcare facilities can analyze large databases of electronic health records (EHRs) and quickly notify relevant specialists and providers about patient needs without manually going through all the details. 

Optimizing Care Management 

The practical implementation of care management remains a challenge for healthcare experts. AI’s organized collection and distribution of health records information can simplify care management processes in complex and stressful environments, facilitating value-based healthcare. 

Securing Healthcare Data 

Modern care coordination platforms, like MazikCare, offer added protection through a combination of techniques, such as encryption technology and ML methods like federated learning (FL), which train algorithms without exposing sensitive information. 

Care Coordination of the Future 

Quisitive’s MazikCare Care Coordination platform equips healthcare teams with the tools needed to streamline communications and data management from a unified source. MazikCare establishes a digital bridge between patients and healthcare staff, enabling the highest level of care and service at every stage. 

MazikCare drives optimized care coordination in a simple and accessible way through a two-pronged approach: integrating team collaborations and empowering patients. 

Unified Teamwork 

The MazikCare platform provides a sleek user experience that connects physicians, patients, and payers through highly intuitive dashboards and portals. MazikCare allows teams to manage all types of care management and staff scheduling, keeping every involved party well-informed of the latest changes. 

Unrivaled Patient Support 

MazikCare empowers patients with access to a sleek portal for taking charge of their healthcare journey. The digital portal guides users through medication management, scheduling, and self-assessments, improving the efficiency of their healthcare experiences. These patient empowerment features provide individuals with improved control over their treatment plans and medical appointments, ultimately leading to better recovery outcomes and disease control. 

The increasing momentum in the investment of value-based healthcare suggests that adopting a scalable care coordination platform integrating primary and specialty care with security, interoperability, and user-friendliness gives providers an advantage in this time-sensitive industry. 

Speak with Quisitive today to learn how MazikCare can help elevate your care coordination standards with cutting-edge tech breakthroughs. 

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Arthur Health Creates New Models of Connected Care and Reduces Patient Wait Times by 80%
Arthur Health Relies on Microsoft & Quisitive MazikCare that Create New Models of Connected Care and Reduce Patient Wait Times by 80%.
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Client: Arthur Health

Industry: Healthcare Provider

Products and Services: Dynamics 365, Microsoft Power Platform, Quisitive MazikCare

Country: Canada

 

For full customer story visit the Microsoft website here.

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“We needed to choose a solution that is extensible, agile, and provides the highest level of security for handling patient information, so that was the attraction to Microsoft.”

Dr. Christian Veillette
Chief Technology Officer, Arthur Health

About Arthur Health

Arthur Health, a healthcare solutions company based in Canada, is reimagining traditionally compartmentalized models of care through a clinically integrated network approach. In 2019, Arthur Health teamed up with the Ontario Ministry of Health and Long-Term Care and University Health Network to scale a rapid-access clinic model of care for low-back pain. In a pilot, this led to sustained reduced wait times, better access to local care, and higher patient and provider satisfaction, so Arthur Health plans to expand it. Arthur Health used Microsoft partner Quisitive’s MazikCare platform and Microsoft technologies to develop a patient-centered solution that the company hopes will spark changes to primary and specialty care in Canada.

Launching a cloud-based solution for collaboration and care close to home in less than a year

Ontario is a large province, and Arthur Health knew that empowering patients in rural, northern, and remote communities to receive the right care closer to home would require a robust digital healthcare solution. To create an integrated, cloud-based healthcare network that houses and shares information, Arthur Health needed technology that was user-friendly, flexible, and scalable. “We needed to choose a solution that was extensible, agile, and provides the highest level of security for handling patient information, so that was the attraction to Microsoft,” says Dr. Christian Veillette, Chief Technology Officer of Arthur Health.

 

As Arthur Health began exploring solutions to evolve a clinically integrated network, it was introduced to Microsoft partner Quisitive, a company with extensive experience in both Microsoft cloud solutions and the healthcare industry. “We approached Microsoft with our vision, and it directed us to Quisitive,” says Dr. Nizar Mahomed, CEO of Arthur Health. “The company’s depth of understanding of the Microsoft universe and of healthcare complexities would allow us to achieve our vision of an evolving model of care and care delivery, and its MazikCare platform allowed us to innovate faster.”

 

The Arthur Health team moved quickly to enhance its digital health platform. It drew on Quisitive’s experience to develop a care-coordination platform based on Microsoft Power Platform and Quisitive’s MazikCare in only nine months. The team configured standardized complex-care assessments for providers in the network as well as customized workflows. Communication among medical providers all over Ontario is a central piece of the new system, and Arthur Health created this critical element using the communication and automation capabilities of Microsoft Dynamics 365. “At the end of the day, you need a process to integrate care because the providers are geographically dispersed,” says Dr. Rampersaud.

 

Arthur Health then began work on the final puzzle piece: an e-referral service that would allow medical providers to quickly send patient referrals and information. It typically takes about one year to develop and deploy an e-referral service in the Canadian healthcare system, but Arthur Health activated its service in only three months, in part through using the security frameworks in Microsoft solutions, fast healthcare interoperability resources, and MazikCare DataFusion.

Scaling a pilot program that reduced patient wait times by 80 percent to serve more than 10 million adults

The rapid-access clinic model of care was adapted from the successful pilot that ran for five years in metropolitan, urban, and rural and northern healthcare settings. Using an interprofessional shared care model for LBP management that linked primary to tertiary care, the pilot demonstrated immediate improvement in access to care. The average wait time for participants to have a specialized LBP assessment and individualized management plan plummeted from between six and 12 months to two to four weeks—a decrease often of around 80 percent. Many people who would previously have waited in pain and with reduced mobility to see a specialist instead found care closer to home with a physiotherapist or chiropractor supported by a regional centralized specialist. Patients gained unparalleled access to specialized care and payers realized immediate cost savings from a reduction in unnecessary tests such as MRI scans.

 

The Ontario Ministry of Health and Long-Term Care (MOHLTC) approved expanding the pilot to serve the provincial population of more than 10 million adults. Arthur Health’s partnership with MOHLTC and University Health Network helped create meaningful change for patients and providers through the company’s growing clinically integrated network digital platform. “At scale, satisfaction rates for both patients and physicians have remained greater than 90 percent, according to our surveys,” says Dr. Rampersaud. “The provincial program has happier patients and happier providers, and it has significantly reduced unnecessary MRIs, emergency visits, and specialist referrals to deliver a return on the investment from the Ontario Ministry of Health.”

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“The next step will be predictive health management through analysis. With the capabilities that Microsoft is building out, five years from now this program will be much smarter and more efficient.”
Dr. Nizar Mohomed
CEO, Arthur Health

Supporting more than 8,000 primary care providers with a clinically integrated network

Arthur Health is excited by the potential for further growth and is eager to expand its clinically integrated network platform beyond specialty care. More than 8,000 primary care providers are using this program to refer patients throughout Ontario, demonstrating that patient-centered care delivers better outcomes closer to home. Dr. Veillette sees the next step as incorporating more features of Dynamics 365 to help providers communicate seamlessly and close the circle of care around individual patients. The physicians at Arthur Health are also excited to explore using predictive models as Microsoft further develops its AI capabilities.

 

“The next step will be predictive health management through analysis,” says Dr. Mahomed. “With the capabilities that Microsoft is building out, five years from now this program will be much smarter and more efficient.”

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Video: MazikCare Care Planner App
Learn how MazikCare’s Care Planner App simplifies the care planning process, eliminates the need for manual processes, and streamlines communication between physicians and caregivers.
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Chart the course to better health.

MazikCare’s Care Planner App simplifies the care planning process, eliminates the need for manual processes, and streamlines communication between physicians and caregivers. Care Planner is easy to use and accessible on any device, so healthcare providers can collaborate in real-time, facilitate faster decision-making, and improve the quality of care.

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eBook: Better Revenue Realization in Healthcare
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Better Revenue Realization in Healthcare Starts with Data

Healthcare facilities today must master two significant hurdles to thrive — one clinical, the other financial. Learn how to improve revenue cycle management with this eBook.

You’ll gain insight into the challenges of trying to manage the influx and outflow of digital information, especially as it relates to private and public payers, and explore how technology can improve processes on all sides.

Discover how integrated technology helps bridge the data gap in healthcare.
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Accelerate Digital Transformation for Real-Time, Connected Care with MazikCare and Microsoft’s Cloud for Healthcare
From revenue cycle management to claims processing, MazikCare is a cloud platform designed with healthcare in mind. Developed by industry experts, MazikCare solutions are trusted by providers, laboratories, pharmacies, payers, and care management organizations to create unprecedented efficiencies, save valuable resources, unify data and records, and exceed patient expectations and value-based care quality benchmarks.
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Imagine a front door – a literal one. More than a simple entryway, the front door to your home or business makes a first impression, inviting guests into the space with a spirit of a warm welcome. An inspired front entrance also adds value and curb appeal, attracting newcomers.

Now, take that idea and apply it to a healthcare setting. Imagine the significance of an attractive, convenient digital front door to a hospital or clinic, one that allows patients to engage with providers and take an active role in their medical care.

Interestingly, the digital front door has become a major buzzword in patient experience conversations these days. But what is it exactly?

In the most general terms, a digital front door acts as the virtual medium or digital bridge patients use to interact with healthcare providers. If done right, the system provides 24/7 access to providers and specialists, simplifying the logistics (on any device) of scheduling appointments, viewing test results, and communicating before and after visits.

Let’s look at how demand for this technology came about and why healthcare providers should pay attention.

COVID-19 and the Rise of Consumer-Driven Care

Doctor on a digital call with her patients.

Pre-COVID, the world of healthcare looked quite different. Most patients picked up an actual phone to schedule an appointment, drove to a brick-and-mortar facility, and read a magazine in the waiting room. After the visit, they left with a fistful of paperwork and a head full of conversations and instructions to remember. The entire experience was often clunky and time-consuming.

Take this 2018 study, for example. It looked at average wait times for non-emergency doctor appointments in major U.S. cities. In Boston, patients waited an average of 72 days to see a provider. In Denver, they waited 37 days, and the list goes on.

When COVID hit, patients experienced an even greater lack of access as facilities shut down nonessential care. At the same time, many offices introduced virtual visits as a way to balance safety with prompt care. And the practice stuck.

Two years later, statistics show that excitement about telehealth and virtual care has grown, especially in patients ages 35-44. Almost 70% of those in this age range remain enthusiastic about receiving care in the comfort of their homes.

Even beyond virtual visits, both patients and providers have grown accustomed to technology’s growing role in healthcare. Combine this attitude with the digital-first solutions found in other industries, and you get patients-turned-consumers who expect to engage with medical providers via multiple touchpoints.

From the patient perspective, this new mindset isn’t only about convenience. It includes control, as well. When technology streamlines each step of the patient journey, people gain:

For providers, a digital front door puts nurses, doctors, and specialists on a connected network of open communication, complete data, and simplified processes for delivering treatment. In both cases, the outcome is better care. Shouldn’t that always be the end game for healthcare technology?

Pick a Door, Any Door

As demand for digital front doors increases, the tech industry continues to respond in kind. Today, facilities use a variety of applications to fulfill this need, including:

What the Numbers Say

The pressure healthcare facilities feel to give patients and providers accessible and practical digital solutions will continue to increase. Certainly, there’s no lack of statistical data to support such a claim.

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Why Healthcare Providers Need a Comprehensive Solution

The combination of a changing patient-consumer mindset and increased competition means healthcare organizations, including hospitals and other providers, can’t ignore the call to provide a digital front door that benefits both patients and providers.

When thoughtfully executed, a high-quality platform not only empowers patients to seize a more active role in their healthcare but gives hospital staff the necessary tools to simplify, expedite, and enhance the overall patient experience.

So, take a hint from all those savvy homeowners out there tirelessly searching for the perfect shade of blue for their front doors. Because first impressions are everything.

MazikCare Real-Time Health Solutions Built on Microsoft Dynamics

Quisitive understands the plight of making healthcare technology more integrated and accessible. That’s why we designed MazikCare a real-time healthcare solution that offers a digital front door for patients, providers, and payers. Powered by Microsoft Dynamics and the Microsoft Cloud for Healthcare, MazikCare offers a cloud platform to boost patient engagement, optimize revenue cycle management and secure patient and provider data for exceptional care delivery across the entire healthcare continuum.

MazikCare Care Path makes life easier for patients. Care Path invites patients to join the care team by facilitating shared decision-making between themselves, caregivers, and multiple providers. Secure information sharing, virtual communication, and unified patient profiles make collaboration effortless, while tools like in-app forms, reminders, and care plan tracking keep patients in the driver’s seat. Ready to transform your corporate budgeting, planning, reporting & corporate performance management? We can help! With over 30 years of experience helping companies implement and optimize corporate performance management software, our team of experts is here to help analyze your existing processes and recommend the right solution to meet your needs.

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El Rio Community Health case study
El Rio Health Supply Chain Transformation Drives Better Health Outcomes
Read how Quisitive helped to transform El Rio Community Health System's supply chain to drive better health outcomes for patients.
El Rio Health

In this case study:

Client: El Rio Community Health System

Industry: Healthcare

Products and Services: MazikCare

Country: USA

 

For more information:

“El Rio Health staff are dedicated to providing high quality and affordable care to our patients. Implementing the MazikCare Procurement solution to improve our procurement and inventory systems helps support this mission by freeing up precious time for the clinical staff to focus on patient care. We have been especially impressed through this implementation with the level of training Mazik Global (now part of Quisitive) has provided for our staff.”
Tim Snowball
Procurement Director for El Rio Health

About El Rio Community Health System

El Rio Community Health System is a Federally Qualified Healthcare Center founded in 1970 in response to President Johnson’s declaration of “War on Poverty.” To meet its founding mission to “improve the health of our community through comprehensive, accessible, affordable, quality, and compassionate care,” the organization has been steadily growing over the last ten years.

 

Today, El Rio provides vital services for more than 113,000 residents of Tucson, Arizona. El Rio wanted to improve its procurement and inventory management processes to drive long-term financial health and unleash organizational efficiencies.

Customer Challenges

While El Rio already had MS Dynamics in place, their existing ERP platform was unable to fully leverage the platform: it was not providing consumption and inventory insights, did not enable data tracking and KPIs, nor did it allow for workflows that aligned with the FQHC’s approval hierarchy system.

 

Lastly, El Rio planned to complete an organization-wide migration to the Epic electronic health record by November 2021. The existing ERP did not seamlessly integrate with the EHR, nor did it support the FQHC’s 2021 Supply Chain P2P improvements.

Partner Solutions

Quisitive’s MazikCare’s CareSupply leverages the Microsoft platform to enable data-driven SCM processes that support providers, drive patient satisfaction and create long-term financial health.

  • eProcurement’s Amazon-like marketplace is a user-friendly shopping experience that simplifies ordering and connects with the ERP.
  • PAR Management enables data-driven inventory management, real-time visibility and automated replenishment.
  • Materials Management offers AI-enhanced demand forecasting to manage procurement, track consumption and optimize inventory levels.

Customer Benefits

After partnering with Quisitive Mazik, El Rio strengthened its SCM processes to drive long-term financial health for organizational growth. The FQHC gained visibility into inventory levels to track real-time consumption, customized workflows based on preset approval hierarchies, eliminated inventory, resource, and labor waste to achieve cost savings, and drove business efficiencies, including saving 275 labor hours and 6,000 pieces of paper used for manual POs.

  • Cost savings: With CareSupply, El Rio can track real-time data to glean actionable insights that enable the FQHC to eliminate waste and drive efficiencies, resulting in annual cost savings.
  • Efficiencies: El Rio has created automated PO and inventory workflows. Orders that once took up to two weeks to fulfill can now be completed in hours; new automated approval hierarchies empower leaders.
  • Actionable data: With CareSupply, El Rio can monitor inventory in real-time, set parameters to automate replenishment, and optimize purchasing decisions based on consumption insights.
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With patient satisfaction and provider efficiency in mind, Quisitive MazikCare solutions are easily customized and deployed quickly to fit the ever-changing needs of your healthcare organization.

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EBook: Forging Stronger Links in Your Supply Chain
Learn how Quisitive's MazikCare Care Supply optimizes materials management for precision, value-based care with our eBook.
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Quisitive’s MazikCare Care Supply optimizes materials management for precision, value-based care.

 

An end-to-end supply chain system cuts costs, saves time, increases accuracy, and helps you prepare for an emergency. 

 

Learn more with our Care Supply EBook.

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Medisys Leverages the MazikCare Platform to Deliver Centralized, Collaborative Healthcare Services and Clinic Management
Learn how Medisys leveraged the MazikCare Platform to deliver centralized, collaborative healthcare services and clinic management.
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In this case study:

Client: Medisys Health Group (now TELUS Health)

 

Industry: Healthcare IT Services

 

Products and Services: Quisitive MazikCare, Microsoft Dynamics AX, Microsoft Dynamics CRM, Microsoft Power BI, Microsoft SharePoint, Microsoft Surface Pro 4

 

Country: Canada

“MazikCare provided an out-of-the-box, fully integrated, end-to-end solution on top of Dynamics AX that addressed the entire patient journey, from appointment scheduling to patient flow through the clinic, electronic medical records, billing, and post-discharge follow-up,”
Michel Bouchard
IT Director, Medisys

Company Overview

Medisys Health Group (now TELUS Health) is committed to leveraging world-leading technology and a passionate team to revolutionize access to healthcare and drive remarkable health experiences for the people in Canada. A leader in virtual care, tele homecare, e-medical and health records, benefits, and pharmacy management, Medisys gives health authorities, healthcare professionals, patients, and consumers the power to turn information into a healthier future. By leveraging the power of technology to deliver connected solutions and services both in-person and virtually, Medisys is improving access to care and revolutionizing the flow of information while facilitating collaboration, efficiency, and productivity for physicians, pharmacists, health authorities, allied healthcare professionals, insurers, employers and people globally, progressing its vision of transforming healthcare and empowering people to live healthier lives.

The Need for Client Record Automation, Centralization and Insights

Business growth at Medisys was being hindered by a mix of traditional, manual recordkeeping systems and processes at its clinics. These limitations drove Medisys to search for a new platform that would enable process and file centralization and automation. Medisys partnered with Quisitive to deploy the MazikCare platform for automated client record and clinic management.

Background

Prior to launching MazikCare, Medisys was experiencing limitations in its legacy business processes that threatened to slow growth, tarnish corporate relationships, and inhibit the delivery of best-in-class patient care. 

 

Rapid growth and a series of strategic acquisitions had left the organization operating with manual and outdated booking and information systems, which included paper and spreadsheet-based processes, and a variety of outdated healthcare applications.

 

Gaining insights into key performance indicators (KPIs) that would help the business improve was also time-intensive for the organization’s leadership team. 

 

“We were working hard to overcome the inefficiency of our patient workflow systems,” said Joseph Lo, Chief Executive Officer, Medisys Executive Health Services.

“We didn’t have the information we needed to develop deeper personal relationships with our executive guests. We knew that if we were to grow, we needed to get our back office in order, create consistent, efficient patient workflows across all our clinics, and provide real-time data that our corporate clients could use to steer their business.”
Joseph Lo
Chief Executive Officer, Medisys Executive Health Services

Getting Started with MazikCare

Medisys had long used Microsoft Dynamics CRM to record patient interactions and appointment timing. Additionally, it used Microsoft Dynamics AX as its financial management platform. The organization needed a solution that could complement and augment its existing Dynamics infrastructure. After a careful analysis of current and future needs, Medisys officially selected MazikCare due to its native integration with Dynamics and extensive toolset of options to serve the entire business and customer continuum. 

 

“MazikCare provided an out-of-the-box, fully integrated, end-to-end solution on top of Dynamics AX that addressed the entire patient journey, from appointment scheduling to patient flow through the clinic, electronic medical records, billing, and post-discharge follow-up,” says Michel Bouchard, IT Director, Medisys.

 

With MazikCare, Medisys was able to create consistent patient workflows across all its clinics nationwide and provide its clients with real-time insight into the health of their businesses. 

The Benefits

Since starting with MazikCare, Medisys has realized significant benefits. By providing greater consistency and efficiency, improved visibility into scheduling, billing, and patient data, and by automating vital tasks, the organization is better equipped to do what they do best — help clients. 

  • Manual entry and processes have been eliminated, shifting staff’s time from administrative tasks to more strategic activities 
  • Teams can review scheduling, billing, and client reports, quickly and from anywhere 
  • Leadership can access real-time accurate data for better planning & decision-making
“MazikCare provided an out-of-the-box, fully integrated, end-to-end solution on top of Dynamics AX that addressed the entire patient journey.”
Michel Bouchard
IT Director, Medisys

Significant Time Savings and Enhanced Client Experience

Today, when a prospective guest calls Medisys clinics for an appointment, scheduling agents can book it in less than a minute without the prep work that was previously involved. “Our previous setup was so complex that it took weeks to train a scheduling agent,” explains Bouchard. “They had to familiarize themselves with our various preventive healthcare providers, know which medical specialists served which clinics and pore over those specialists’ schedules to find openings. To our executive guests and corporate clients, appointment scheduling appeared easy, but behind the scenes, it was a lot of work.” 

 

Once the guest is inside a Medisys clinic, check-in is simple and more personalized because the staff has a detailed visit history and the guest’s complete medical record in the palm of their hands, on a tablet. As a guest steps through the various exam stations, clinicians check them in and out and record results digitally. 

 

When the visit is complete, Medisys uses MazikCare to automatically generate a personalized detailed results report for the guest and an invoice for their employer while maintaining the highest standards of data security and personal health information privacy protection. 

 

Medisys physicians can securely access MazikCare from any location or device to enter patient information such as medications and allergies, which is then shared with the patient’s care team. Physicians can even add patient videos and photos to the system in a highly secure, confidential, regulatory-compliant manner. 

 

“We were delivering a great guest experience before, but through Herculean effort,” Bouchard says. “Our efficiency has skyrocketed with MazikCare, and guests are impressed to see our caregivers using tablets versus paper.”

Ready to get started with MazikCare?

Powered by Microsoft Dynamics and the Microsoft Cloud for Healthcare, Quisitive MazikCare is a complete platform purpose-built for the healthcare and life sciences industry. From day 1, MazikCare delivers powerful functionality to help improve patient engagement, automate operations, streamline and unify patient records, optimize the supply chain, enhance clinician and patient satisfaction, improve revenue cycles, and deliver exceptional real-time insights.