Build Your Digital Contact Center Platform
With Quisitive, you'll get expert guidance from a top Microsoft Partner as you set out to design, build, and manage your digital contact center platform.
Enhance customer engagement and deliver exceptional service with an integrated contact center platform.
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Meet customers on their preferred channel, whether that's by phone call, chatbot, text messaging, and more.Â
Get instant access to relevant customer information to personalize experiences and help secure interactions
Modernizing your contact center allows you to leverage AI to bring forward a better customer experience.
Give agents the ability to deliver exceptional service with AI-powered agent assist and collaboration tools.
Cut costs by maximizing your Microsoft investment and working from a single, unified platform that provides insights and adapts quickly to your needs.Â
Simplify contact center infrastructure
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Streamline and automate processes with Microsoft's simple and flexible digital contact center solutions
- Increase efficiency and reduce costs by bringing together contact center infrastructure, contact center AI, and your customer engagement center software solutions on a single platform.
- Maximize your Microsoft investment by leveraging tools and features you already have access to
Engage on multiple channels
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In today's technological climate, customers expect to be able to reach you across multiple platforms and channels. Ensure top-notch support by giving them the option to connect in their preferred way.
- Voice and telephony for agents
- Digital engagement channels, such as email, virtual assistants, chatbots, text messaging, or social media platforms
- Self-service InteIligent Voice Response (IVR) and AI-powered chatbots
- Intelligent routing that automatically classifies and assigns issues
Personalize and protect interactions
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Ensure your customers get the attention to detail that they deserve, all while keeping data and interactions secure from threats.
- Customer and channel analytics help surface key insights that improve customer experience
- Predictive targeting tracks and analyzes customer behavior to bring a personal touch to your interactions and improve retention
- A unified data platform brings behavioral, demographic, and transactional data together under one roof to provide a full view of the customer journey
Increase agent productivity
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Empower your team with accessible information and AI-powered tools to help them quickly resolve customer issues and build loyalty.
- Copilot in Dynamics 365 Customer Service is an AI-powered assistant now available directly within D365 Customer Service that helps surface relevant information quickly and securely.
- Allow instant access to customer profile histories and engagement transcripts with an all-in-one, multiple-session agent desktop experience.
- Unify disparate data sources to provide real-time insights and visibility into related customer activities.
- Enable faster response rates by giving service agents the right information at the right time with access to AI-suggested knowledge articles.
Increase revenue and retention
Ensure your customers get the attention to detail that they deserve, all while keeping data and interactions secure from threats.
- Customer and channel analytics help surface key insights that improve customer experience
- Predictive targeting tracks and analyzes customer behavior to bring a personal touch to your interactions and improve retention
- A unified data platform brings behavioral, demographic, and transactional data together under one roof to provide a full view of the customer journey
Simplify contact center infrastructure
Â
Streamline and automate processes with Microsoft's simple and flexible digital contact center solutions
- Increase efficiency and reduce costs by bringing together contact center infrastructure, contact center AI, and your customer engagement center software solutions on a single platform.
- Maximize your Microsoft investment by leveraging tools and features you already have access to
Engage on multiple channels
Â
In today's technological climate, customers expect to be able to reach you across multiple platforms and channels. Ensure top-notch support by giving them the option to connect in their preferred way.
- Voice and telephony for agents
- Digital engagement channels, such as email, virtual assistants, chatbots, text messaging, or social media platforms
- Self-service InteIligent Voice Response (IVR) and AI-powered chatbots
- Intelligent routing that automatically classifies and assigns issues
Personalize and protect interactions
Â
Ensure your customers get the attention to detail that they deserve, all while keeping data and interactions secure from threats.
- Customer and channel analytics help surface key insights that improve customer experience
- Predictive targeting tracks and analyzes customer behavior to bring a personal touch to your interactions and improve retention
- A unified data platform brings behavioral, demographic, and transactional data together under one roof to provide a full view of the customer journey
Increase agent productivity
Â
Empower your team with accessible information and AI-powered tools to help them quickly resolve customer issues and build loyalty.
- Copilot in Dynamics 365 Customer Service is an AI-powered assistant now available directly within D365 Customer Service that helps surface relevant information quickly and securely.
- Allow instant access to customer profile histories and engagement transcripts with an all-in-one, multiple-session agent desktop experience.
- Unify disparate data sources to provide real-time insights and visibility into related customer activities.
- Enable faster response rates by giving service agents the right information at the right time with access to AI-suggested knowledge articles.
Increase revenue and retention
Ensure your customers get the attention to detail that they deserve, all while keeping data and interactions secure from threats.
- Customer and channel analytics help surface key insights that improve customer experience
- Predictive targeting tracks and analyzes customer behavior to bring a personal touch to your interactions and improve retention
- A unified data platform brings behavioral, demographic, and transactional data together under one roof to provide a full view of the customer journey
No matter where you want to access your digital contact center, Quisitive's digital workplace experts will help you implement and integrate your contact center -- and then help you create a change management plan to get your employees up to speed.
Build customer retention with personalized, exceptional service.
Better understand customer behavior and turn customer data into actionable insights.
Quisitive is a top healthcare solutions provider
As a top Microsoft Solutions Partner with a designation in Modern Work, we hold specializations in...
