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Modernize Communication with a Microsoft Teams Contact Center

Bring together sales and customer services agents to provide a better customer experience.

Our cloud-based contact center integrates with Microsoft Teams and utilizes advanced AI to analyze data from your CRM, providing a complete view of your customers and their journeys.

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Seamless customer interaction right where you work with a Microsoft Teams Contact Center

Our Microsoft Teams Contact Center solution is designed to be seamlessly integrated with the wider Microsoft ecosystem. This integration provides agents with a single view of customer interactions across all channels, eliminating the need to switch between different apps for calling, messaging colleagues, or email handling.

By leveraging Microsoft's embedded security features, you can create a seamless dialogue management and communications experience that is familiar to your team.

Modernizing your contact center also allows you to leverage AI to bring forward a better customer experience.

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Get the most out of your technology with a Microsoft Teams Contact Center

Elevate customer experience with a Contact Center solution that was created, positioned and aligned to be part of the Microsoft ecosystem, integrating directly with Teams and your CRM to allow for a single view for both customer service agents and your sales teams.

Integrate Directly with Microsoft Teams

This flexible and scalable dialogue platform is designed to live within your existing technologies and connect disparate data sources

Leverage AI to Improve Customer Experience

Easy creation of AI-powered voice and chatbots through market-leading integrations

Get a Single Source of Truth

Agents have a single view of the customer history and do not need to switch between apps for calling, messaging colleagues, or email handling

Automate with Ease

Automated fulfillment flows can be triggered from various external sources and deflect or prevent unnecessary dialogues

Secure with Built-in Compliance

Follows existing compliance policies and empowers organizations to extend and integrate the solution by giving them full control of their data

Use Your CRM Data for More

Follows existing compliance policies and empowers organizations to extend and integrate the solution by giving them full control of their data

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Quisitive is your partner of choice for a digital contact center in Microsoft Teams

Quisitive has worked with a number of organizations to help them design, develop, and manage the digital contact center of their dreams. See how we can help

Design

Explore what’s possible and design your vision for the future state of your contact center.

Planning

Assess your current environment and create a plan to build and launch your Microsoft Teams Contact Center.

Integration & Implementation

Implement your solution platform and integrate with your technology stack.

Change Management

Ensure your agents are ready to leverage your new technology investments to the fullest with expert guidance and knowledge sharing.

Continuous Support

Let our experts act as an extension of your team. With ongoing managed services, our team will maintain and continuously optimize your Contact Center and the technology it relies on.

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Learn how Quisitive was able to help this shoe manufacturer streamline operational communication across countries with Teams Voice.

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