Healthcare Contact Center | Quisitive

Transform Your Patient Interactions with a Microsoft Digital Contact Center for Healthcare

Healthcare providers play a vital role in patient care coordination and practice management. An omnichannel contact center ensures a seamless, consistent experience for patients and families across all communication channels.
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Enable omnichannel patient engagement and intelligent self-service with a contact center for healthcare

Healthcare providers that offer a seamless omnichannel experience see a 40% increase in telehealth adoption, making it easier for patients to access care remotely (McKinsey & Company).


Microsoft’s Digital Contact Center Platform is an open, extensible, and collaborative contact center solution designed to deliver seamless customer and patient journeys.


Empower your health teams with modern digital tools to engage patients across voice, video, and other digital engagement channels.


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Intelligently connect your patients to virtual and live agents with hyper-personalized omnichannel service.
Engage Patients across multiple channels

Voice and telephony


Digital engagement channels


Self-service IVR and chatbots


Intelligent routing

Improve agent and health team productivity

AI-powered intelligence with Copilot for Dynamics 365


Agent desktop


Knowledge management


Intelligent case swarming


Sentiment analysis

Simplified contact center infrastructure

Single, unified platform


No-code, low-code, and pro-code AI development


Open, extensible, adaptive platform


Trusted and secure Microsoft Cloud


HIPAA Compliance

Personalize and safeguard patient interactions

Patient and channel analytics


Predictive targeting


Biometric authentication


Patient data platform

Omnichannel communication tools lead to a 25% improvement in care coordination (American Journal of Managed Care).

Secure, modern, connected digital contact center solutions
Dynamics 365 Customer Service

Provide exceptional, personalized service across channels with an all-in-one contact center.

Power Virtual Agent

Easily build chatbots to engage conversationally with your patients and staff.

Azure Communication Services

Deploy your applications securely across any device, on any platform.

Microsoft Teams

Simplify communication and collaboration to accomplish more across your service and support teams.


Build a cloud-based contact center, natively integrated with Microsoft Teams.

Quisitive is a trusted Microsoft Solutions Partner

As a top Microsoft Solutions Partner with a designation in Modern Work, we hold specializations in...

Adoption and Change Management
Calling for Microsoft Teams
Meetings and Meeting Rooms for Microsoft Teams
Teamwork Deployment
Modernize Endpoints
Connect your systems and data for flawless patient experiences and better healthcare journeys
EMR Data connections
HIPAA compliance and security

Quisitive is a top healthcare solutions provider

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