Transform Your Patient Interactions with a Microsoft Digital Contact Center for Healthcare
Enable omnichannel patient engagement and intelligent self-service with a contact center for healthcare
Healthcare providers that offer a seamless omnichannel experience see a 40% increase in telehealth adoption, making it easier for patients to access care remotely (McKinsey & Company).
Microsoft’s Digital Contact Center Platform is an open, extensible, and collaborative contact center solution designed to deliver seamless customer and patient journeys.
Empower your health teams with modern digital tools to engage patients across voice, video, and other digital engagement channels.
Voice and telephony
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Digital engagement channels
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Self-service IVR and chatbots
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Intelligent routing
AI-powered intelligence with Copilot for Dynamics 365
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Agent desktop
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Knowledge management
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Intelligent case swarming
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Sentiment analysis
Single, unified platform
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No-code, low-code, and pro-code AI development
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Open, extensible, adaptive platform
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Trusted and secure Microsoft Cloud
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HIPAA Compliance
Patient and channel analytics
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Predictive targeting
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Biometric authentication
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Patient data platform
Omnichannel communication tools lead to a 25% improvement in care coordination (American Journal of Managed Care).
Provide exceptional, personalized service across channels with an all-in-one contact center.
Easily build chatbots to engage conversationally with your patients and staff.
Deploy your applications securely across any device, on any platform.
Simplify communication and collaboration to accomplish more across your service and support teams.
Build a cloud-based contact center, natively integrated with Microsoft Teams.
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