Transform Your Patient Interactions with a Microsoft Digital Contact Center for Healthcare
Enable omnichannel patient engagement and intelligent self-service with a contact center for healthcare
Healthcare providers that offer a seamless omnichannel experience see a 40% increase in telehealth adoption, making it easier for patients to access care remotely (McKinsey & Company).
Microsoft’s Digital Contact Center Platform is an open, extensible, and collaborative contact center solution designed to deliver seamless customer and patient journeys.
Empower your health teams with modern digital tools to engage patients across voice, video, and other digital engagement channels.
Voice and telephony
Digital engagement channels
Self-service IVR and chatbots
Intelligent routing
AI-powered intelligence with Copilot for Dynamics 365
Agent desktop
Knowledge management
Intelligent case swarming
Sentiment analysis
Single, unified platform
No-code, low-code, and pro-code AI development
Open, extensible, adaptive platform
Trusted and secure Microsoft Cloud
HIPAA Compliance
Patient and channel analytics
Predictive targeting
Biometric authentication
Patient data platform
Omnichannel communication tools lead to a 25% improvement in care coordination (American Journal of Managed Care).
Provide exceptional, personalized service across channels with an all-in-one contact center.
Easily build chatbots to engage conversationally with your patients and staff.
Deploy your applications securely across any device, on any platform.
Simplify communication and collaboration to accomplish more across your service and support teams.
Build a cloud-based contact center, natively integrated with Microsoft Teams.
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