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In this case study:
Client: DC Child and Family Services Agency
Industry: Public Sector
Products and Services:
Microsoft Power Platform
Microsoft Dynamics 365
Microsoft Azure Cloud
Location: Washington, DC
About CFSA
The DC Child and Family Services Agency (CFSA) is the primary public child welfare agency in the District of Columbia, entrusted with the crucial responsibility of safeguarding child victims and those vulnerable to abuse and neglect, while also providing vital assistance to their families. As a dedicated agency, CFSA is committed to ensuring the well-being and safety of children in the community, working diligently to prevent harm, intervene in cases of maltreatment, and support families in need.
The Need for Online Access to Social Assistance
The COVID-19 pandemic shed light on the inefficiencies ca used by manual forms and systems in place for the public to apply for assistance and essential child welfare services. The agency knew that to provide the best possible support to children and families, it needed to modernize its processes and make the application processes efficient and accessible online and mobile. More specifically, the agency wanted to make it easier to administer a subsidy program that gives financial aid to grandparents and close relatives caring for minor children whose parents cannot care for them.
CFSA partnered with Quisitive and collaboratively, they undertook a tight seven-month transformative project to introduce a Kinship Navigator platform to streamline child welfare subsidy application processes, optimize accessibility, and bolster support for DC’s community. The Quisitive team worked closely with the Agency to create a public-facing portal and mobile app to process subsidy applications. The result has been a transformation is how the public and staff process and track applications, and has resulted in more families gaining access to essential financial aid that helps to keep children safe and with their families.
Getting the Kinship Navigator App Up and Running
Through close collaboration with CFSA, Quisitive’s team conducted extensive discovery and research, pinpointing pain points in existing workflows and strategically devising automated processes for a comprehensive and user-friendly public website and application. Leveraging Microsoft’s Power Platform Power Pages, Dynamics 365, and Azure Cloud, as the core technology stack, Quisitive was able to develop an intuitive website and mobile application that allows families to submit applications, upload documents, and track important information they need to receive essential services and financial aid.
“Our experience with Quisitive was great. We were under a very tight deadline they brought a team together with different skills across user experience, software development, and mobile development. It is amazing how much work we got done in a short timeframe and produced an excellent product.”
Issa Barkett, Project Manager, CFSA
“When designing the Kinship Navigator platform, we needed to ensure that grandparents and close relatives could access the app and web portal easily. We used a user-centered design to ensure the platform was simple to use and could help these families navigate this process as easily as possible.”
Mark Nagao, Power Platform Solution Architect, Quisitive
Keeping DC Families Together
Since the rollout of the Kinship Navigator program, CFSA has experience a drastic uptake of applications for social services. Close to 8,000 families have accessed and used the app and website.
- Reduction in foster care entries
- More families gaining access to vital services and support
- Better child safety and security
- Faster processing of applications and reduced administrative time and costs
“The Kinship Navigator app helps us to achieve our mission of keeping families together. Any delays in families trying to access services could mean that a child is separated and ends up in foster care and this application solves that.”
Robert L. Matthews, Agency Director, CFSA
Working with Quisitive was seamless. They became an extension of our team. They took the time to understand our organization and users and brought our vision to life.”
Empowering Child Welfare: A Transformative Journey with Quisitive
Quisitive’s indispensable role in revolutionizing child welfare services in DC has left an enduring positive impact on vulnerable children and families, reinforcing the power of technology in fostering positive change and social well-being.
“We loved developing this solution with CFSA. Knowing that this technology impacts people’s lives and helps make their situations better is very rewarding, and is why we do what we do.”
Mark Nagao, Power Platform Solution Architect, Quisitive
DALLAS, August 15, 2022 – Quisitive Technology Solutions Inc. (“Quisitive” or the “Company”) (TSXV: QUIS, OTCQX: QUISF), a premier Microsoft solutions and payment solutions provider,is pleased to announce the renaming of MazikCity, its proprietary solution for state and local government built on the Microsoft Dynamics 365 platform, to Quisitive PowerGov.
This renaming follows Quisitive’s acquisition of MazikGlobal in 2021 and is part of the Company’s global rebranding efforts, which will unify all corporate offers, products, and solutions.
Quisitive PowerGov is a community development application for permitting, business licensing, code enforcement, and maintenance management for city, state, and local governments. PowerGov is fully integrated with Microsoft Dynamics 365 for a full view of operations and citizen requests.
“Changing the name of MazikCity to PowerGov helps unify our brand and better represents the broad market served by this powerful solution,” said SVP of Global Business Applications, Lane Sorgen. “The rebranding reflects who we are today and solidifies our increased focus on delivering Microsoft-powered technologies to serve the needs of government organizations.”
To learn more about PowerGov, visit: https://quisitive.com/powergov/
About Quisitive:
Quisitive (TSXV: QUIS, OTCQX: QUISF) is a premier, global Microsoft partner that harnesses the Microsoft platform and complementary technologies, including custom solutions and first-party offerings, to generate transformational impact for enterprise customers. Our Cloud Solutions business focuses on helping enterprises move, operate, and innovate in the three Microsoft clouds. Centering on our LedgerPay product suite, our Payments Intelligence® solution leverages the Microsoft Azure cloud to transform the payment processing industry into an entirely new source of customer engagement and consumer value. Quisitive serves clients globally from seventeen employee hubs across the world. For more information, visit www.Quisitive.com and follow @BeQuisitive.
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Quisitive PowerGov is a community development application for permitting, business licensing, code enforcement, and maintenance management.
Formerly MazikCity, Quisitive PowerGov is fully integrated with Microsoft Dynamics 365 for a full view of operations and citizen requests. This application will streamline and automate workflows to allow offices to be more efficient and better meet the demands of modern citizens and businesses.
Download the full PDF to learn more about the benefits PowerGov can bring to your citizens.
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During this on-demand webinar, you’ll learn ways to:
- Become more efficient with public money
- Optimize your city operations with IoT and AI
- Deliver more services with less budget
- Ensure security-enhanced data
- Deliver new services with greater engagement with citizens
