City in Texas Moves Beyond Annual Performance Reviews with emPerform | Quisitive
City in Texas Moves Beyond Annual Performance Reviews with emPerform
Explore how Quisitive helped revolutionize employee management in local government with emPerform.
Texas State Icon

In this case study:

Industry: Public Sector, State & Local Government

Products and Services: emPerform

Country: USA

“Our employees love that development and career planning are part of the process in emPerform. They fell heard and seen. This change has boosted employee morale and engagement levels,”
City Director

The Challenge: Moving Beyond the Annual Review Process

Prior to implementing emPerform, this prominent City in Texas faced significant challenges with its existing performance review tool. The system was difficult to manage due to its lack of configurability and user-friendliness, making it challenging for supervisors to communicate with employees about their performance and provide feedback that could facilitate growth and development.


The City’s Council recognized that they needed a more comprehensive performance management solution that would help increase the quality and frequency of performance discussions. The once-a-year performance review process was not sufficient, and they needed a better tool to support their goals.

The Impact of emPerform at the City

After launching emPerform, the City has experienced significant benefits for HR, employees, and managers.

1. Improved Performance Review Process

emPerform has greatly improved the performance review process at the City through the implementation of more regular check-ins. The upgraded process has increased communication frequency between supervisors and staff, simplifying the process for both parties and improving efficiency.


Their primary goal was not to reduce time spent on the process but to provide more opportunities for feedback. emPerform helped the City achieve this balance, leading to motivated employees and a clear path to success within the organization.

2. Consistent & Frequent Feedback and Discussions

By using emPerform, the City has facilitated more frequent feedback discussions between employees and their supervisors. This has resulted in better clarity and understanding of job expectations, leading to improved employee performance and experiences.


“With emPerform, we have experienced a significant improvement in our ability to have frequent and meaningful performance conversations, it’s a substantial shift from our previous review process and the benefits are undeniable.”

3. Targeted Employee Development Planning

The City leveraged emPerform’s flexibility and configuration options to enable development-focused questions in both employee check-ins and end-of-year assessments. As a result, managers can create and track targeted development plans for each employee.


By focusing on the future and development, employees and managers are having more productive discussions, employees are getting the tools and guidance needed to achieve their goals, and the organization is able to better align and retain key performers.

4. Improved Team Communication

Using emPerform, the City has strengthened communication between employees and supervisors by introducing more frequent opportunities for feedback and discussions.


As a result, the workplace has become more collaborative and supportive, fostering greater engagement, motivation, and alignment among employees toward the organization’s objectives.

The City is dedicated to continuously improving its performance management process so it can effectively manage its growing workforce. As part of their efforts, the City Council plans to explore integrating a 360-review component.

By providing regular feedback and opportunities for development, the City is committed to equipping its employees with the necessary tools and support to achieve their goals.