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Event Feature Image: From Outdated to Outstanding: Get Your Contact Center Ready for AI, AI Contact Center
On-Demand: Get Your Contact Center Ready for AI
Ready to transform your organization’s customer experience from outdated to outstanding? Watch our on-demand webinar where we dig into the must-haves to delve into the power of an AI-powered contact center and its role in achieving exceptional customer service.
Watch now
Watch on-demand to see the benefits of an AI-powered Contact Center

During this on-demand webinar, we will cover:

  • Vision and foundation: The real backbone of outstanding customer experiences lies in technology. The right infrastructure will enable collaboration, knowledge sharing, and real-time readiness.
  • Gen AI use cases: Explore scenarios where Generative AI and an AI-powered contact center can help unlock exceptional customer experiences.
  • Intent recognition for time-saving tools like automated responses and dialogue routing.
  • Live summarization and sentiment reporting with CRM write-backs and with Microsoft 365 Copilot in Teams.
  • AI-driven insights available with an AI-powered contact center, such as AI-assisted predictive analytics and forecasting, number of minutes on the phone, daily peak levels for the last month, and more.