Advancing Healthcare Through Digital Transformation | Quisitive
Advancing Healthcare with Digital Transformation Feature Image: A blue illustrated doctor holds a tablet
Advancing Healthcare Through Digital Transformation
Get access to our video series where we highlight the latest solutions, trends, and best practices that healthcare providers can adopt to enhance care, optimize operations, and drive efficiency.

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Don't miss the keynote address from Syed Fahad, Senior Director of Cloud Solutions, Quisitive for insights into current industry trends.

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Quisitive named Microsoft 2023 US partner of the Year in Healthcare and Life Sciences
Topics include:
Generative AI & machine learning in healthcare
Automation tools that healthcare organizations should be using
Data visualization and analytics in healthcare made simple
Microsoft Viva Learning for frontline workers
Cybersecurity in healthcare
Health IT adoption & implementation challenges

About Quisitive

Quisitive is a premier, global Microsoft Partner that harnesses the Microsoft cloud platform and complementary technologies, including custom solutions and first-party offerings, to generate transformational impact for enterprise customers. Quisitive has consistently been recognized as a leading Microsoft Partner with 16 Specializations and all 6 Solution Partner Designations. Quisitive’s Microsoft awards include the 2023 US Partner of the Year Winner for Health and Life Sciences, 2023 US Partner of the Year Winner for Solutions Assessment and 2023 US Partner of the Year Finalist for the Industrial and Manufacturing vertical.


TORONTO, May 23, 2023 (GLOBE NEWSWIRE) — Quisitive Technology Solutions, Inc. (“Quisitive” or the “Company”) (TSXV: QUIS, OTCQX: QUISF), a premier Microsoft solutions provider and payments solutions provider, has generated substantial positive impact for Canadian healthcare innovator, Arthur Health through its modern healthcare solutions.

Quisitive is the technology solutions partner for Arthur Health and has been instrumental in completing significant milestones to advance Arthur Health’s digital transformation journey. Arthur Health is a healthcare solutions company driving innovative value-based care models that deliver integrated, multi-disciplinary patient care to reduce wait times, reduce costs, and improve patient outcomes. Arthur Health sought a new solution with a modern architecture that could scale as the business grows. Quisitive’s MazikCare solution provided the foundation to create a digital bridge between patients, providers, and payers that Arthur Health leveraged to reduce the time from symptoms to specialist care for thousands of patients.

Quisitive has deployed MazikCare, and Microsoft technologies, including Microsoft Power Platform, Microsoft Azure, as well as Quisitive’s Everwatch cloud monitoring and alerting solution. These technologies have improved patient registration, assessment and invoicing, patient referral and case creation, appointment booking, clinical assessment, and provider invoicing, among other components of Arthur Health’s business.

Arthur Health CEO Nizar Mahomed says of the partnership, “In order for our interdisciplinary care model to be delivered at scale, physicians need a technology layer to coordinate and track delivery of services. Quisitive’s partnership with Arthur Health is critical to our business model: Quisitive works alongside our team to directly impact our communities’ health and well-being.”

Quisitive’s Executive Vice President of Global Business Applications Lane Sorgen shared, “Arthur Health embodies Quisitive’s vision for robust, holistic digital transformation leveraging a combination of Quisitive first-party IP, Microsoft technologies, and Quisitive’s unique managed services and security offerings. We are proud of this partnership and its impact on patient care in Canada.”

About Quisitive:
Quisitive (TSXV: QUIS, OTCQX: QUISF) is a premier, global Microsoft partner that harnesses the Microsoft cloud platform and complementary technologies, including custom solutions and first-party offerings, to generate transformational impact for enterprise customers. Our Cloud Solutions business focuses on helping enterprises move, operate, and innovate in the three Microsoft clouds. Our Payments Solutions division, leverages the PayiQ platform powered by Microsoft Azure to transform the payment processing industry into an entirely new source of customer engagement and consumer value. Quisitive serves clients globally from seventeen employee hubs across the world. For more information, visit and follow @BeQuisitive.

Quisitive Investor Contact
Matt Glover and John Yi
Gateway Investor Relations
[email protected]

TORONTO, April 18, 2023 (GLOBE NEWSWIRE) — Quisitive Technology Solutions, Inc. (“Quisitive” or the “Company”) (TSXV: QUIS, OTCQX: QUISF), a premier Microsoft solutions provider and payments solutions provider, has recently announced its successes in delivering innovation across platforms and business needs for manufacturing firms. The Company has a deep expertise in the manufacturing industry, and its track record of delivering high-quality digital transformation solutions has earned it a reputation as a trusted partner.

Accelerate American Manufacturer’s Digital Transformation Journey with Azure Migration
Quisitive recently supported an American manufacturer’s expanded investment into Microsoft Azure. The Company assessed the customer’s readiness to move to Azure, identified potential workloads for migration, and provided a complete cost analysis and roadmap that validated the cost-effectiveness of the move. The initial assessment led to an additional contract for the migration of nearly 900 servers to Azure from both on-premises and competing cloud providers. This project required a deep understanding of cloud computing and the ability to leverage Microsoft Azure to provide cost-effective, scalable solutions for the client. Quisitive is delivering true digital transformation on all fronts, providing a seamless transition to the cloud for the customer.

Design Smart Factory Leveraging Microsoft Technologies
Quisitive designed and delivered a new smart factory digital transformation for a large specialty engineering manufacturing firm. The project was designed to reduce the tedious and dangerous work on manufacturing lines while also improving facility efficiencies. The customer partnered with Quisitive on a cloud adoption framework assessment that led to a new Azure-based cloud data infrastructure. The Company developed and implemented new data infrastructure to connect data silos and enable IoT devices on equipment, new quality assurance processes, and improved forecasting and predictive modelling. The Company also supports the optimization of their technology landscape through its Azure Management Services program for performance and security. Quisitive created a robust, modern data platform that has allowed the customer to realize its vision of being a truly data-driven organization.

Connect Manufacturers with Digital Workplace Implementation
Finally, Quisitive delivered the deployment of 5,000 Teams Phone licenses with calling plans and/or direct routing for another manufacturing firm. The customer had several phone systems it needed to unify, so Quisitive leveraged Microsoft’s FastTrack program to quickly assess the problem, envision a solution, and plan for implementation. Ultimately, the customer selected Microsoft Teams Phone over several competitors’ solutions. This engagement required expert knowledge of Microsoft Teams and the ability to deploy it at scale. Quisitive’s success helped the manufacturer achieve greater collaboration and communication among its teams.

Quisitive’s successes in the manufacturing industry demonstrate its ability to deliver innovative solutions that meet the unique needs of its clients. The Company’s deep expertise in the manufacturing industry, combined with its technological acumen, make it an ideal partner for manufacturers looking to drive growth and increase efficiency.

Recent Developments
Additionally, the Company has granted an aggregate of 6,955,529 restricted share units (“RSUs”) to certain officers and management of Quisitive, of which 1,837,229 RSUs vested upon the date of grant, and 5,118,300 RSUs will vest over the next three anniversaries following the grant date. Once vested, each RSU will allow the holder to acquire one common share in the capital of Quisitive. A portion of common shares issuable upon the vesting of these RSUs have been sold by the holders for personal, tax, and financial planning purposes and is not a reflection on the future prospects of the Company.

About Quisitive:
Quisitive (TSXV: QUIS, OTCQX: QUISF) is a premier, global Microsoft partner that harnesses the Microsoft cloud platform and complementary technologies, including custom solutions and first-party offerings, to generate transformational impact for enterprise customers. Our Cloud Solutions business focuses on helping enterprises move, operate, and innovate in the three Microsoft clouds. Our Payments Solutions division, leverages the PayiQ platform powered by Microsoft Azure to transform the payment processing industry into an entirely new source of customer engagement and consumer value. Quisitive serves clients globally from seventeen employee hubs across the world. For more information, visit and follow @BeQuisitive.

Quisitive Investor Contact
Matt Glover and John Yi
Gateway Investor Relations
[email protected]

feature image: a CFO and their finance team sit in conference room reviewing data charts. Leveraging cloud integration and digital transformation in finance allows the team to work smarter.

CFOs and finance teams always need to be ready for disruptions. And during this time of economic uncertainty, they need a clear vision for how to move forward to ensure financial success in 2023 and beyond. As a result, digital transformation in finance is more important than ever.

The modern CFO is expected to lead their organization and teams toward digital transformation, increased client satisfaction, and retention, and boosted revenue streams through in-depth insights and data analysis. That’s why they are looking at methods to increase efficiency through technological advancements and automation, decrease costs and resource overheads, and reduce the impact of uncertainties on the business.

To help CFOs and finance leaders prepare, we have noted our top 4 focal points for the year ahead:

1. Cloud Integration & Digital Transformation in Finance

CFOs should plan to maintain or increase their investments in digital transformation for finance teams. As ERPs and other enterprise systems continue to integrate with cloud technologies, this progress has significantly simplified business operations and freed up resources across teams. As economic uncertainty becomes more plausible, finance leaders will be expected to direct more budget toward planning and forecasting measures, so it’s important to be prepared with the right technologies in place.

2. Timely Financial and Business Insights

Finance teams will be expected to provide crucial business insights in a timelier fashion. As many organizations work within multiple ERPs and data sources, many lack a single integrated source to house and process key information. Without a comprehensive and unified finance and budgeting solution, teams will struggle to provide the quick and insightful analyses needed to navigate the business in times of volatility.

3. Demand for Real-Time Reporting

With digital transformation in finance comes improved analytics capabilities. Periodic reporting schedules have been the norm within industry practices, but as cloud technology has made real-time reporting more feasible, it has become the preferred reporting method. Modern technology has enabled organizations to cut reporting times and deliver faster results, given this, CFOs and finance teams are expected to produce forecasts and actuals on-demand, and shift away from outdated solutions and processes in favor of real-time financial reporting.

4. Increased Agility

With the rising impact of inflation and a recession becoming more probable. Businesses must have plans and resources well in place to respond to the potential economic downturn. By adopting agile solutions and xP&A, organizations can leverage scenario-based planning and forecasting and be better prepared for the best- and worst-case economic scenarios.

Digital transformation and innovation have empowered finance teams to be more agile, provide fast and accurate reporting and make better use of vital resources, in our time of economic uncertainty and the looming potential of a recession soon approaching, budgeting and planning have become more important than ever before. Having the right technology and tools in place will ensure that your organization is prepared for whatever comes next.

Ready to Transform Your Budgeting & Planning? We Can Help

Quisitive can help with digital transformation for finance. With over 30 years of experience helping companies implement and optimize corporate performance management software, our team of experts is here to help analyze your existing processes and recommend the right solution to meet your needs.

Doctor on a digital call with her patients.
Digital Transformation in Healthcare Learning Channel
Learning Channel
Digital transformation and innovation are paving the way toward meeting market demands and delivering high-quality patient care and services.

In our Crawl, Walk, Run: Digital Transformation in Healthcare Series, our team of experts cover how you can ramp up your digital transformation journey with MazikCare to optimize supply chains, enhance provider and patient experiences, improve revenue cycles, and gain real-time insights.

How to Save Costs by Eliminating Weak Links in Your Supply Chain
How to Boost The Bottom Line with Effective Revenue
Cycle Management Technology
How to Engage a New Type of Consumer in a Post-Pandemic Market
Get access to the learning hub
Fill out the form to access this video series led by a few of our healthcare solution experts.

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Accelerate Digital Transformation for Real-Time, Connected Care with MazikCare and Microsoft’s Cloud for Healthcare
MazikCare is a complete healthcare cloud platform designed to create a digital bridge between patients, providers and payers. . Developed by industry experts and powered by Microsoft Dynamics and Power Platform, MazikCare solutions are trusted by providers, laboratories, pharmacies, payers, and care management organizations to create unprecedented efficiencies, save valuable resources, unify data and records, and exceed patient expectations and value-based care quality benchmarks.
Improve the patient and provider experience
Save costs & optimize revenue
Boost physician relationships
Unify and secure your data across platforms

Quisitive and Microsoft hosted Driving Digital Transformation in State & Local Government, a virtual event highlighting the unique business problems and opportunities that the public sector faces as the digital world continues to expand. Opportunities such as streamlining processes and adapting to a hybrid workplace are just some of the topics that were covered during the event.

We had the honor to feature Hollis Williams, Chief Operating Officer for Microsoft’s State and Local Government business as our keynote. Williams discussed how the increase of digital transformation in the public sector can better serve employees and constituents as their needs change.

Williams reported that at the beginning of the COVID-19 pandemic, the agencies with digital processes already in place – including those with no-code and low-code solutions that use Dynamics 365 and the Power Platform – were more successful at adapting and sharing the rapidly changing information and statistics with employees and constituents than those using legacy systems.  

Public and Private Sector Partnership

Williams added that it is crucial for the public sector to partner with the private sector in order to successfully meet the growing digital demands and replace these legacy systems.

Quisitive can help agencies with digitalizing government processes, population forecasting, and creating a resilient cybersecurity strategy, which, according to Williams, should be at the cornerstone of an organization’s digital transformation journey.

Microsoft recommends that agencies lean on a partner to help provide their constituents with best practices, fast-paced solutions and data-driven insights on how to better serve their communities. 

Ultimately, we hope to digitize government services for impact at scale for generations to come,” said Williams.

Panel Discussion Recap

The panel discussion that followed, moderated by Christina Boe, VP of Sales, featured a lively panel of leaders in the public sector faced with improving digital efficiency in state and local government. The panelists shared the good, the bad and the ugly of their digital transformation journey.

Our panelists:

Panelists shared how their departments are adapting to the demand for efficiency and digital solutions in government. They agreed that providing constituents with a digitalized version of government processes, papers and forms is the first step to increasing government efficiency. 

If you don’t put the information at [the user’s] fingertips, they’re not going to be able to find the information,” Mazen Chilet said.  

Panelist Barry Condrey mentioned that in the age of speedy delivery services like Amazon and Doordash, consumers expect efficiency. David Herlihy and Holly Gillam shared that the use of the Cloud and Power Platform have been crucial to streamlining their departments’ digital transformation:

We’ve been able to market to our departments better, cheaper, and faster during some crazy times over the last two years – and that’s all because of the Cloud,” Herlihy said.  

“It would’ve been way more complicated if we didn’t have these frameworks and tools,” Gillam added.

Digital Transformation in the Public Sector

With the help of Quisitive, Condrey reported how Chesterfield County, Virginia uses population projections built by Microsoft Azure and advanced analytics to plan all aspects of civic infrastructure. This includes location planning of schools, libraries, and fire stations. 

We’ve brought a lot of objectivity and insight to this process using this data approach,” Condrey said.  

Jimmy Thomas of the Housing Authority of Baltimore also shared his department’s initiative to completely digitalize the work-order experience. Using kiosks and a low-code mobile app, they have streamlined employee-resident communication and digitalized all paper processes.  

This is a real major step for us going forward to provide better services to our residents and to the citizens of Baltimore,” Thomas said.  

Digital Transformation in SLG

Listening to these innovation-driven leaders was an inspiration to many. It is no surprise that state and local government agencies need to concentrate in modernizing and innovating through a digital transformation to better serve their employees, constituents, and communities.

If you are one of those agencies and don’t know where to start, feel free to connect here and we will guide you through that journey. 

The webinar concluded with the launch of the Driving Digital Transformation in SLG On-Demand Learning Hub, 20+ videos covering the topics such as:

If you’d like to access these learning videos and more, click here.

You don’t have to go through digital transformation alone. Connect with us today!

Tune in as Spencer Stern, Quisitive change management expert, joins the CompTIA Sharkbytes podcast and shares more about his experience.

Click here to listen now!

About Spencer Stern

Spencer has become a leading proponent of Change Management and even holds a certification in change management. He has served as a subject matter adjunct to PTI’s CIO and Tech Leadership Certification program for the past 7 years. Spencer has held numerous high-level positions in the private sector specializing in assessing the business and process impact of new technology-based solutions, ranging from enterprise-wide software systems to wireless communications networks.

Prior to his current position, Spencer was with Microsoft as Customer Success Manger, and in addition to having his own consulting practice, he led the Public Sector Practice of Chicago Office at Baker Tilly/Virchow, Krause. Previously, while working at Motorola, he initiated the company’s Public Sector 3-1-1/CRM consulting practice, which focused on delivering Business Process Re-Engineering (BPR), Change Management, and Return on Investment (ROI) studies for clients. Spencer was also a founding partner of Market Strategy Group, LLC, a boutique management consulting company based in Chicago, where he led their Public Sector practice.

Spencer holds a BS in accounting from the University of Illinois and an MBA in corporate finance and strategic management from The Wharton School of Business. He is also a CPA and a Six Sigma Certified Green Belt.

A good solution is only as good as its implementation. There are several factors that go into a good services delivery. Read on to find out what they are.

Four standards for a best-in-class services delivery organization

There are some integral components that a good services delivery must offer. The delivery must drive growth, effectively engaging the client and creating sales opportunity awareness. It must improve delivery capabilities, offering continuous improvement, industry expertise, and expanding the skill set of the client by providing training. It must also include coaching & mentoring. This could involve one-on-one meetings with leadership, bi-annual reviews, career pathing, and peer review and support. Finally, there needs to be some level of leadership development. It needs to empower and motivate the organization’s leaders, giving them situational awareness and giving them the tools to be thought leaders.

Organizational Change Management

Organizational change management (OCM) is defined as a set of strategies and procedures used to manage an organizational transformation and guide people through the necessary transition to achieve a desired result. It’s a way to help clients embrace change and lower the risk of a failed implementation. There are many reasons why someone would be resistant to a new solution – it might result in displaced jobs, and, more simply, people are often averse to change. OCM allows organizations to better prep for change, including the following benefits:

What makes our system unique?

At Quisitive, we use the waterfall methodology – it’s an agile model in which each phase of implementation depends on the deliverables of the previous ones, allowing for customer input and customization. Our system of implementation is nimble and agile. We prioritize engaging our customers in each step of the process so that they can take full advantage of the solution.

We are also industry leaders. Our company is led by experts with direct experience in the industry who have spent years refining ways to resolve the challenges organizations face. We’ve also been identified by Microsoft as industry experts, having received the Partner of the Year Award in 2021. We were the first in the market with our Covid-19 solutions, and we’re at the forefront of developing solutions that meet market needs across all our industries, including healthcare, manufacturing, and the public sector.

Above all, we’re consistent and transparent in our methodology, ensuring that our clients are certain about what they can expect from us, and what we can deliver to them.

Contact us to learn more.

Ah yes, an age old question, why do people resist change? A simple question that does not have a simple response. Is it because we are creatures of habit or is it that we crave consistency over correctness? Perhaps it is because we as individuals, as well as organizations desire stability and constancy and that change just makes us plain uncomfortable? Whatever the driver, and there are many, I have seen many organizations adjust their behavior to conform to organizational norms, regardless of how inefficient or ineffective those business processes may be.

In Adoption and Change Management (ACM) initiatives, there are several reasons people resist change, but the ones I see most consistently include:

I have seen this behavior recently during a Microsoft Dynamics Customer Relationship Management (CRM) project. The client, a large manufacturing company, was deploying a Dynamics CRM solution to replace an existing CRM system that had been utilized for more than 10 years. The system was their primary sales and account planning tool. The CRM system was well liked by a large percentage of employees but because it had not been updated, its functionality lagged significantly behind Dynamics CRM. The organization’s executives and senior managers conducted a thorough, inclusive procurement process and eventually selected Dynamics 365 (D365) after a nearly eight-month process.

During this process, the procurement team identified a significant amount of employee resistance, especially from personnel on the pre-sales team. Since they were able to isolate this pocket of resistance early on, the procurement team added new personnel onto their team that had a pre-sales focus to ensure that their voices were heard during the process. This proved to be a wonderful idea, as internal resistance significantly subsided because the pre-sales team’s feedback was being integrated into the procurement, as well as software design process.

To clarify, in ACM scenarios, I feel that resistance is not “all bad.” There are some very positive aspects of resistance which should not be overlooked, including:

I have worked on several large-scale CRM initiatives and an important step in the change process involves conducting interviews with impacted employees and segmenting them into one of the three categories discussed below.

These interviews should be conducted by the Change Management Champions (CMC) after the impacted employees have been identified (reference the Creating the Secret Sauce – Selecting Change Management Champions blog).

After the interviews are concluded the CMCs should meet and categorize all the impacted employees into the groups using the suggested parameters listed below.

Group 1 – Open to Change

This groups is open to change and will be openly supportive of the change effort. You will be engaging their support and visible participation to help move the change forward. Each employee in the group can become a strong and active advocate for change, and can influence conversations with other employees. Typically these are newer staff, or staff with exposure to other ways of doing things. They are the biggest supporters and generally compose about 10% of impacted staff.

Group 2 – Uncertain about Change

These employees make up the majority of employees. In some organizations, this can be in the range of 70% of the staff. These are the “middle of the road” employees that require a lot of time and attention. The success of the change effort, and the manner in which this group responds to the change, will depend largely on how effectively the change is managed. Frequently, the overall change management success hinges on this group. When I was working with the City of Cleveland, the CMCs developed a lot of communication vehicles that specifically targeted this group. These included in-person meetings, emails, and one-on-one sessions with executive sponsors and project team personnel. Due to this investment, many of these employees were successfully transitioned into Group 1.

Group 3 – Strong Resistors of Change

These employees may never change and most certainly will not initially support change within the organization. Sometimes they could be planning an exit to another department or even retirement. Other times, the concept of change scares them so much that the only reaction they are capable of is to resist. Generally 10% of the organization or less falls into this category. The CMC focus should be on managing rather than converting these employees. At a minimum, strategies and tactics need to be put in place to minimize the adverse impact they could have on the project.

In another client ACM project, the City of Cleveland, we had a challenging resistor who could have sabotaged the project. We attempted multiple communication vehicles to address this situation, but in the end an in-person meeting with an elected official helped stabilize this individual and prevented him from negatively influencing the project. This intervention helped the project team to move forward and enabled the CMC to focus on other Group 2 employees.

When deploying enterprise-wide projects it can be expected that employees will exhibit characteristics from each of these groups. Considering this, each of these groups requires different approaches when addressing resistance and organizations should develop strategies that address the various needs of these employees.

As you are pursuing your ACM initiatives, discuss different approaches that can be used to categorize employees based on their resistance levels, and share potential tactics that can be used to address personnel based on their resistance grouping.

The manufacturing industry is transforming, and organizations need to adapt their systems and processes to meet their strategic objectives. The needs for:

Below are two informative articles that discuss the need for digital transformation and the potential benefits of moving your manufacturing operations in this direction:

In the modern era of escalating disruption, it is becoming increasingly important to fortify your supply chain. Learn three approaches to prepare for disruptions with this article from Forbes: How to fortify your supply chain in an era of escalating disruption. This article highlights the dangers of supply chain vulnerability and the importance of preparing for times of disruption. It offers three key approaches to protect and support your supply chain: diversify, invest in digitization, and develop a disruption mindset

99% of original equipment manufacturers agree that digital transformation of their supply chain is important to meeting their ­­­organizations’ strategic objectives. Read more in this report from the Economist Intelligence Unit: “Putting your customer at the center of supply chain”. The supply chains of original equipment manufacturers have always been complex and often unpredictable, but in today’s hyper-connected world, OEMs are encountering new levels of complexity. Research finds that ninety-nine percent of OEMs believe that the digital transformation of their supply chain is important to meeting their organizations’ strategic objectives.

Contact us today to learn more about Quisitive’s manufacturing solutions.