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On-Demand: 7 Ways to Elevate Your Contact Center with Microsoft Teams
Learn how to use Microsoft Teams to elevate your contact center by replacing expensive and legacy hardware and software.
Create an effective omnichannel experience for your customers and employees with Microsoft Teams.
Draw on the broader infrastructure capabilities of Microsoft Teams and elevate your contact center by replacing expensive and legacy hardware and software. 74% of contact center traffic is via voice. This is diminishing as we incorporate more digital sources of communication, but it is still the only choice for many.
This on-demand webinar covers:
- Make your business leaner and more efficient
- Leverage the architectural basics of direct routing and calling plans capabilities
- Employ AI to facilitate effortless customer interaction
- Use your data to personalize the customer experience using intelligent routing
- Gain insight, collaboration and suggestions to solve problems through CRM integration and reporting
