Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service, infused with generative AI and Copilot capabilities, equips service agents to deliver personalized, proactive support with speed, consistency, and scale.
Let AI do the heavy lifting while your team builds customer loyalty.
Empower agents with intelligent guidance and contextual recommendations to drive faster, more accurate resolutions.
Deliver personalized support with a complete, AI-enriched profile of each customer’s journey and preferences.
Anticipate and resolve issues before they arise using predictive care and intelligent alerting.
Support customers seamlessly across self-service, communities, chat, voice, and more, powered by AI for consistency.
Accelerate onboarding and skill development with contextual, AI-guided learning directly in the agent experience.
Use AI to optimize staffing and resource allocation based on channel trends, issue volume, and agent skills.
Capture and act on customer sentiment and feedback post-interaction to continuously improve service quality.
Empowering Agents. Elevating Service
Equip agents with AI-driven guidance and automation to resolve cases faster and deliver consistent, high-quality service. Track performance, identify coaching opportunities, and boost engagement through gamification.
Leverage real-time AI insights to recommend next best actions. Accelerate onboarding and keep agents current with tailored, in-app learning and best-practice updates.
Use an AI-enriched 360° customer view to personalize every touchpoint, strengthen relationships, and build lasting loyalty.
Analyze operations and customer interactions to uncover trends, refine workflows, and elevate engagement.
Adapt quickly to demand with AI-optimized staffing and resource allocation based on channel activity, trending issues, and skills.
Capture and act on customer sentiment after each interaction to enhance service delivery and retention.
Equip agents with AI-driven guidance and automation to resolve cases faster and deliver consistent, high-quality service. Track performance, identify coaching opportunities, and boost engagement through gamification.
Leverage real-time AI insights to recommend next best actions. Accelerate onboarding and keep agents current with tailored, in-app learning and best-practice updates.
Use an AI-enriched 360° customer view to personalize every touchpoint, strengthen relationships, and build lasting loyalty.
Analyze operations and customer interactions to uncover trends, refine workflows, and elevate engagement.
Adapt quickly to demand with AI-optimized staffing and resource allocation based on channel activity, trending issues, and skills.
Capture and act on customer sentiment after each interaction to enhance service delivery and retention.
