The next wave of innovation for Dynamics 365 is here.

We are thrilled to share Microsoft’s Dynamics 365 2025 Wave 2 release, packed with hundreds of new features and enhancements.

These updates, rolling out from October 2025 through March 2026, are designed to help organizations work smarter, faster, and more efficiently with the power of AI, automation, and deep cross-platform integration.

As a top Microsoft Partner, Quisitive is ready to guide you, helping you unlock the right features, tailor them to your needs, and maximize value from your Dynamics 365 investment.

For the full release details, view the complete plan here.

Highlights from 2025 Release Wave 2

AI-Powered Selling in Dynamics 365 Sales

Sales teams can expect a reimagined, insights-first interface and autonomous AI agents that work around the clock, researching leads, tracking deal health, and surfacing risks before they derail opportunities. Sellers can spend less time digging for data and more time closing deals.

Smarter, More Seamless Service Experiences

• Customer Service: Enhanced Copilot capabilities improve case and knowledge management, while AI-driven routing ensures the right issues get to the right agents faster.
• Contact Center: Expanded omnichannel capabilities and new supervisor tools improve service delivery across both digital and voice channels.
• Field Service: Better scheduling, Microsoft 365 integration, vendor coordination, and mobile usability, plus new AI-powered agents for inspections and project connections.

Enterprise Resource Planning Gets Even More Intelligent

• Finance: Faster financial close, expanded automation, and improved performance analytics at global scale.
• Supply Chain Management: Smarter demand planning, automated vendor communications, and better-quality management tools.
• Project Operations: Enhanced time/expense tracking, custom project fields, streamlined billing, and expanded support for specialized project types.
• Human Resources: Guided onboarding, recruiter assist agents, and Viva/Entra ID integration to reduce duplication.
• Commerce: Mobile-first POS with offline continuity, modern payment options like Pay by Link, and unified pricing across channels.

SMB Gets a Boost with Business Central

AI agents in Business Central will handle complex tasks, generate reports, and optimize order creation all using natural language. New features also focus on quality management, subcontracting, sustainability, and e-documents.

Customer Insights at the Center of Personalization

• Customer Insights – Data: Unified, real-time customer profiles empower teams to act faster within their existing workflows.
• Customer Insights – Journeys: Advanced orchestration tools and AI-driven personalization make it easier to engage the right audience at the right time.

Key Dates to Know

Here are the key dates for 2025 release wave 2. Delivery timelines and projected functionality may be subject to change.

The 2025 Release Wave 2 is more than just a set of upgrades, it’s a strategic opportunity to modernize your operations, reduce manual tasks, and unlock powerful AI-driven insights.

To maximize its benefits, you need a clear plan that identifies which features activate automatically, which require configuration, and which deliver the fastest business impact.

As a top 0.01% Microsoft Partner with deep expertise in Dynamics 365 and the Microsoft Cloud, Quisitive is your trusted guide to navigating this release. Whether you want a detailed update overview or an in-depth Dynamics 365 deep dive, we’re here to support you every step of the way.

Contact us today to discover how these enhancements can transform your organization.