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In this case study:
Client: County in Virginia
Industry: Public Sector
Products and Services:
AI Innovation Program
Location: USA
About the Customer
One of the largest Counties in the Commonwealth of Virginia, USA, has partnered with Quisitive to accelerate its AI journey using Quisitive’s proven AI platform - a foundation built to support scalable, secure AI solutions across government functions.
Through this collaboration, the County is deploying AI-powered tools that reduce manual workload, improve constituent experience, and unlock thousands of staff hours annually.
The Challenge
The county faces challenges that are common to many local governments. For example, Court Clerk staff spend nearly half their time responding to routine constituent inquiries, limiting their capacity to focus on higher-value tasks.
These issues are well documented across the public sector. Manual review and response can take up to two hours per inquiry. Meanwhile, over 60% of residents now expect digital self-service options, making it critical to reduce staff time spent on basic requests.
The Solution
The County engaged Quisitive through its AI Design Lab & Innovation Program to identify the highest-impact opportunities for AI and to facilitate the County’s adoption of an enterprise-ready AI platform. This foundation allows departments to roll out intelligent solutions quickly and securely, starting with three key deployments:
Court Clerk Chat Agent:
A virtual assistant that provides citizens with 24/7 access to answers for common questions. This is set to reduce 800+ hours of staff time annually.
This solution is being deployed on Quisitive’s AI Platform using Microsoft technologies, including Azure OpenAI, Azure App Services, and Azure Cosmos DB. As a premier Microsoft AI Partner, Quisitive led the technical design, delivery, and training across departments.
The County chose to work with Quisitive because they understand the realities of local government. Their team brought deep expertise in AI strategy, a clear roadmap, and a collaborative approach that gave the County confidence they could move from concept to execution without overcomplicating the process
The Impact
With this first wave of deployments, the County is set to save thousands of hours annually by reducing manual effort across key public services - and this is just the beginning. The AI platform now acts as a foundation for ongoing innovation, improving operations, supporting staff, and elevating the citizen experience.
A Repeatable Framework for Government Innovation
The County’s success provides a blueprint for other state and local governments ready to unlock the benefits of AI. By leveraging Quisitive’s AI Platform and expertise, agencies can move quickly from idea to implementation with measurable results.
Partnering with Quisitive has helped the County take meaningful steps toward using AI in a way that makes sense for local government. They are excited about the potential to reduce manual work, free up staff time, and deliver faster, more consistent services to the community
The County is planning additional AI tools and agents to further streamline workflows and improve service delivery:
- Site Plan Review Assist: This AI tool will automate access to planning data and facilitate cross-departmental collaboration. By reducing manual coordination, it’s expected to save more than 2,000 hours annually.
- Fire/EMS Document Intelligence: This AI agent quickly extracts layout and safety details from building plans and PDFs, helping first responders act faster and more confidently. It's projected to eliminate over 5,000 hours of manual review while improving emergency response and public safety.
