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In this case study:
Overview
A county animal services team was facing growing call volumes from residents searching for lost pets, exploring adoption, or seeking help with animal welfare. Even with a committed staff, wait times increased and routine questions pulled attention away from urgent cases.
The county turned to an AI-powered chatbot built using Airo, Quisitive’s AI Accelerator, to give residents fast answers and free staff to focus on animals who need hands-on care most.
The Solution
Using Airo as the foundation, the county quickly launched a publicfacing, AI-powered chatbot that now acts as the digital front door to animal services. Airo provided the structure to launch faster and manage the chatbot long-term by handling governance of AI agents, prompts, and tools, with Azure DevOps continuous integration and continuous delivery pipeline practices ensuring consistent, secure updates as the solution evolves.
The chatbot delivers:
- Immediate answers for lost-and-found pets, licensing, adoptions, and animal welfare programs.
- Accurate address handling through GIS integration so residents get jurisdiction-specific guidance
- Reliable 24/7 self-service that reduces hold times and helps residents outside normal office hours
The result is a smoother experience for citizens and more time for staff to focus on meaningful, higher-touch tasks.
The Human Impact
The chatbot didn’t replace service. It improved it.
Residents searching for missing pets get help instantly. Families exploring adoption can find information in seconds. And animal services professionals can devote more time where it matters: in the community, in the shelter, and in the field. The technology supports the mission by making the path to help faster and more compassionate.
Building on the Success
With a strong foundation in place, the county is exploring new enhancements powered by Airo’s governance and expansion capabilities, including:
- Broader multilingual support
- More integrated citizen-service features
- Additional AI agents to handle other common inquiries
- An Azure DevOps CI/CD pipeline to support continuous improvement, security updates, and controlled deployment of chatbot enhancements
What started with animal services is becoming a blueprint for how municipalities can modernize digital engagement with AI.
