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In this case study:
Industry: Retail
Products and Services:
Spyglass Managed Security & Compliance Services
Location: Global
Background
When you’re scaling a global beauty empire across regions and brands, two things tend to creep up on you: security risk and cloud complexity. This organization had visibility into both. What they didn’t have was the internal bandwidth to tackle them continuously, in parallel, without pulling teams away from the commercial work that actually drives the business.
Adding headcount wasn’t the answer. Neither was spinning up another roster of specialized vendors. They needed one partner who could align security, cloud modernization, and automation into a single program and just execute.
That partner was Quisitive.
The Business Challenges
Security gaps were a business risk, not just an IT problem
For a global consumer brand, a security incident doesn’t stay in the IT department. It disrupts operations, damages customer trust, and creates regulatory and reputational exposure that leadership can’t afford. Gaps across identity, access, and email security were known.
But internal teams didn’t have the sustained capacity to close them while simultaneously supporting the day-to-day business. Every month those gaps stayed open was another month of unnecessary risk.
Cloud complexity was inflating costs and slowing the whole organization down
As the Microsoft environment expanded, inconsistent governance made infrastructure harder to manage and more expensive to run. Fragmented ownership across vendors created accountability gaps and slowed decision-making across regions. Without a standardized foundation, the organization couldn’t scale securely, reliably predict cloud costs, or move as fast as the business needed.
The Solution: One Partner, One Program
Rather than treating security, cloud, and automation as three separate workstreams, Quisitive embedded as an extension of the internal team.
Through Quisitive’s flexible managed services model, including Spyglass® Security and Compliance and ongoing Power Platform support, the organization gained a single accountable Microsoft partner with the ability to shift focus as business priorities evolved. No headcount increases. No scope renegotiations. Just continuous delivery across what mattered most, so internal teams could stay focused on the work only they could do.
On security:
Through Quisitive’s Spyglass managed security services, the team advanced a multi-year Zero Trust roadmap so the organization could reduce exposure continuously, not just reactively. Identity and access controls were tightened, MFA enforced, email and threat protection hardened, and phishing awareness improved organization wide.
On cloud:
Azure foundation work and governance standardization reduced fragmentation and improved cost predictability, so leadership could scale the Microsoft environment with confidence and build toward future analytics and AI initiatives without starting from scratch.
On automation:
Power Platform was put to work across IT provisioning, procurement, approvals, executive coordination, and operational workflows, so teams could move faster and deliver more without adding headcount or complexity.
The Results
- Reduced security exposure through stronger preventative controls, so the business could operate with greater stability and resilience
- Managed services model eliminated the need to hire additional security and cloud specialists
- Vendor consolidation cut coordination overhead and simplified accountability across the organization
- Standardized cloud governance enabled more secure, consistent adoption across regions
- Automation freed internal teams to focus on higher-value work without introducing new risk
Quisitive provided the hands-on implementation and expertise we needed to enhance our security posture while also supporting business process automation across the organization.”
Global Operations Director
What’s Next
With a stronger security posture, a modernized cloud foundation, and automation running across the business, the organization is no longer playing catch-up. They’re positioned to scale with confidence, keep costs in check, and focus their teams on the work that moves the business forward.
