Shoptalk Spring 2025 brought together thousands of retail professionals, industry leaders, and technology innovators to discuss the future of retail. With a strong focus on AI-driven decision-making, evolving consumer discovery habits, and the growing dominance of retail media, this year’s event provided invaluable insights into the strategies retailers must adopt to stay ahead.

Here’s a recap of the 5 key takeaways from ShopTalk 2025 and retail trends that stood out.

1. The Rise of AI in Retail Planning and Decision-Making

Artificial intelligence dominated discussions, with many sessions focusing on how AI is revolutionizing inventory management, demand forecasting, and financial planning. From optimizing supply chains to refining merchandising strategies, AI is proving to be a game-changer in streamlining operations and enhancing profitability.

2. The Evolution of Consumer Discovery and Retail Media

One of the most talked-about themes was the transformation in how consumers find and engage with brands. The introduction of new retail engagement models at Shoptalk Spring highlighted the rapid convergence of social commerce, retail media networks, and digital discovery platforms.

With 61% of users on major social platforms discovering new products through these channels and shoppable video expected to generate $80 billion in sales by 2026, brands must rethink their engagement strategies to meet customers where they are.

3. AI-Driven Customer Insights and Feedback

Another exciting innovation unveiled at the event was a voice-powered AI feedback system, allowing attendees to provide real-time insights through natural language input. This technology offers a new way for retailers to collect and analyze customer feedback, reducing friction in traditional survey methods and improving overall customer experience management.

4. Personalized Content and Automation in Retail

Retailers are increasingly turning to AI-powered content management solutions to enhance personalization and efficiency. New automation tools designed to streamline content workflows are ensuring that retailers can deliver hyper-personalized experiences to consumers at scale. With automation optimizing operations, brands can focus on delivering meaningful and engaging interactions across multiple touchpoints.

5. The Booming Retail Media Landscape

Retail media networks have seen explosive growth, with global spending expected to exceed $165 billion in 2026.

This trend underscores the shift towards first-party data-driven advertising, allowing retailers to monetize their platforms while delivering targeted experiences to consumers. As brands look for alternatives to third-party cookies, retail media is emerging as a critical component of the marketing playbook.

Final Thoughts: Preparing for the Future of Retail

Shoptalk Spring 2025 made it clear that AI, automation, and new consumer engagement channels are reshaping the retail industry. Retailers that embrace these innovations will be well-positioned to navigate an increasingly complex and competitive market.

If you’re looking to enhance your retail planning and decision-making with AI-powered solutions, Quisitive and Board can help. Book a consultation today to discover how our enterprise planning tools can drive smarter strategies and stronger results.