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In this case study:
Industry: Manufacturing
Products and Services: Dynamics 365 Finance & Supply Chain Management
Location: Global
Background
Operating a global manufacturing business at scale requires more than just systems, it demands a consistent, unified operating model.
One of North America’s largest diversified manufacturers had grown through multiple business lines and regions. Over time, that growth introduced significant complexity across finance and operations, with hundreds of legal entities operating on fragmented ERP systems.
While Dynamics AX had supported the business historically, it was no longer aligned to the organization’s scale or its shift toward a global shared services model.
To move forward, the organization needed more than an upgrade. It needed a transformation, one that could unify operations, standardize processes, and support long-term growth.
They needed a partner who could deliver transformation at scale - so they chose Quisitive.
The Business Challenges
Fragmented systems created operational inconsistency across the enterprise
Multiple ERP environments and disconnected processes resulted in inconsistent execution across finance and operations worldwide.
This fragmentation made it difficult to establish:
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- Standardized processes across regions
- Consistent reporting and data structures
- Enterprise-wide visibility into performance
Without a unified system, operational alignment remained out of reach.
Legacy ERP was not aligned to a shared services model
The existing Dynamics AX environment was not designed to support a centralized, global shared services approach.
As the organization evolved toward consolidating finance and operational functions, the system became a constraint, limiting efficiency gains and increasing complexity instead of reducing it.
Scale and complexity amplified risk and cost
With hundreds of legal entities and a highly diversified manufacturing footprint, system complexity translated directly into higher costs, slower processes, and reduced control.
Key business processes, including order-to-cash and financial close, were harder to optimize without a standardized foundation, impacting both efficiency and decision-making.
The Solution: Large-Scale ERP Modernization
Rather than simply replacing legacy systems, Quisitive led a long-term ERP transformation aligned to the organization’s broader operating model shift.
End-to-end transformation from AX to Dynamics 365
Quisitive guided the transition from Dynamics AX to Dynamics 365 Finance and Supply Chain Management, modernizing the technology foundation across the enterprise.
This was not a one-time migration, but a structured, multi-phase transformation designed to support scale and sustainability.
Building a global shared services model
At the core of the transformation was the creation of a wall-to-wall shared services model across finance and operations.
Quisitive enabled:
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- Consolidation of processes into centralized service functions
- Standardization of workflows across regions and business units
- Unified data structures to support enterprise reporting and governance
This shifted the organization from fragmented execution to a coordinated, scalable operating model.
Standardizing processes and data across a complex multi-entity environment
Quisitive worked across a highly complex structure of 600+ legal entities to establish consistency at scale.
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- Aligning finance and operational processes globally
- Eliminating redundant or inconsistent workflows
- Creating a single source of truth for enterprise data
The result was a unified environment capable of supporting both day-to-day operations and long-term strategic initiatives.
The Results
- Standardized operations across 600+ legal entities on a single Dynamics 365 platform
- Improved visibility and control for global finance and operations
- Reduced total cost of ownership through shared services consolidation
- Accelerated order-to-cash cycles and improved financial close performance
- Established a scalable ERP foundation aligned to long-term growth
What This Means for the Business
The transformation fundamentally changed how the organization operates.
Instead of managing complexity across fragmented systems, the business now runs on a unified platform that supports consistency, efficiency, and control at scale.
Leadership benefits from clearer visibility and more reliable data. Operational teams execute against standardized processes. And finance functions operate more efficiently within a shared services model designed for scale.
Just as importantly, the organization reduced the cost and complexity of managing its global footprint while improving performance across critical business processes.
What’s Next
With a modern ERP platform and shared services model in place, the organization is positioned to continue scaling efficiently and innovating across its global operations.
Future initiatives include expanding advanced analytics, further optimizing operational workflows, and leveraging automation to unlock additional efficiencies.
