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Why We Feel This Report Matters Now
Microsoft 365 is no longer just a productivity platform. With Copilot, AI-driven automation, and expanding security requirements, it has become a core operating layer for the enterprise. Many organizations are struggling to keep up.
This Market Guide helps IT and sourcing leaders understand how the Microsoft 365 services market is changing.
In this research, Gartner outlines:
Client interest in implementation and managed services is accelerating due to new AI capabilities, but organizations struggle to align these numerous new offerings with measurable business outcomes and maximize ROI.
Market support models are shifting from traditional, reactive fixes to proactive outcome-based managed services that emphasize continuous improvement and performance tied to experience level agreements (XLAs).
Why Enterprise Leaders Are Paying Attention
As Microsoft 365 environments grow more complex, organizations face mounting pressure to:
Improve adoption and employee experience
Strengthen security and compliance without adding headcount
Tie Microsoft 365 investments to measurable business outcomes
Gartner Recognition
Quisitive is proud to be recognized as a Representative Vendor in the Gartner Market Guide for Microsoft 365 Implementation and Support Services.
Who We Believe Should Download This
CIOs and IT leaders responsible for Microsoft 365 strategy
Security and risk leaders supporting collaboration and identity platforms
Sourcing and vendor management teams evaluating Microsoft partners
Workplace and digital transformation leaders planning Copilot adoption
Gartner ®, Market Guide for Microsoft 365 Implementation and Support Services, Tom Sieber, Biswajit Maity, Matt Baldino, 7 January 2026. Gartner is a trademark of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.
Connect with Quisitive
Want to Apply This to Your Environment?
Many leaders use this research as a starting point.
Quisitive helps enterprise organizations translate guidance into real-world execution across Microsoft 365 adoption, optimization, governance, and ongoing operations, without adding internal complexity.
It would be helpful to discuss:
Where your M365 environment may be over- or under-invested
How Copilot and AI change support and governance requirements
What an outcome-driven support model could look like for your organization
We’re happy to have a conversation.
